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Frequently Asked Questions

We have included some travel information as well as answers to the most frequently asked questions by our customers, so you may find the answer to your query here. You can check your booking, make a payment and view or print your documents in our My Booking system.

We appreciate that it may be difficult to get through to us at the moment as we are trying to prioritise those who are departing in date order but we thank you for your patience and understanding.

My Booking
Latest travel advice
Accommodation on arrival
Additional passenger information (API)
Baggage
Health advice & vaccinations
Incorrect details
Making changes to your booking
Making a payment
Online check-in
Passports & visa information
Special assistance
Travel insurance
City & tourist taxes
Hotel deposits
Making changes to your booking whilst on holiday
Medical emergency
Problem with your hotel whilst on holiday
Resort transfers
Contact us whilst on holiday
Book your next holiday
Complaints procedure
Lost or damaged baggage
Send your feedback
Holiday protection
ABTA
ATOL
Secure login for Manage My Booking
Online & telephone fraud
About Inspired Luxury Escapes
Newsletter subscription
Opening times
Speak to us about an existing booking
Write to us
I can't find the answer to my question