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Winter 2023 / 2024 – Booking Terms and Conditions
These Booking Conditions, together with our, Holiday Information, Privacy Policy and where your
holiday is booked via our website, our Website Terms of Use, together with any other written
information we brought to your attention before we confirmed your booking, form the basis of your
contract with Balkan Holidays Limited a company registered in England with company no: 00886808 and
registered office address of 19 Conduit Street, London, W1S 2BH (“we”, “us”, “our”). Please read
them carefully as they set out our respective rights and obligations. In these Booking Conditions
references to “you” and “your” include the lead person on the booking and all persons on whose
behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the lead person on the booking agrees on behalf of all persons detailed on the
booking that he/she:

Has read these Booking Conditions and has the authority to and does agree to be bound by them;

Consents to our use of personal data in accordance with our Privacy Policy and is authorised on
behalf of all persons named on the booking to disclose their personal details to us, including
where applicable, special categories of data (such as information on health conditions or
disabilities and dietary requirements);

Is over 18 years of age and resident in the United Kingdom and where placing an order for services
with age restrictions declares that he/she and all members of the party are of the appropriate age
to purchase those services;

Accepts financial responsibility for payment of the booking on behalf of all persons detailed on
the booking.

Please Note: We act in the following capacities, as a Package Organiser in the sale of a Package
Holiday (please see clause 23 for further details) and as a Principal in the sale of a ‘single
service’ booking (e.g. a flight only or accommodation only booking). As a result our obligations to
you will vary depending upon whether you book a Package Holiday or whether you make a Single
Service booking with us. We have tried to set our differing obligations out below, as clearly as
possible
Section A contains the conditions that will apply to all bookings you make with us;

Section B contains the conditions which will apply when you make a booking with us where we act as
the Package Organiser; and

Section C contains the conditions which will apply where you make a single-service booking with us,
where we are acting as Principal.
SECTION A – APPLICABLE TO ALL BOOKINGS

Booking and Paying for your Arrangements
A booking is made with us when you pay us a deposit (or full payment if you are booking within 70
days of departure) plus insurance premium if required and we issue you with a booking confirmation.
The value of the deposit will be up to £140 per person for all holidays. The deposit is required
for all persons two
years of age and over at the time of return from the holiday; no deposit is payable for infants.

We reserve the right to return your deposit and decline to issue a booking confirmation at our
absolute discretion. A binding contract will come into existence between you and us as soon as we
have issued you with a booking confirmation that will confirm the details of your booking and will
be sent to you or your travel agent.

If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of
ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that
any details on the ATOL Certificate or booking confirmation or any other document are wrong you
must advise us immediately as changes cannot be made later and it may harm your rights if we are
not notified of any inaccuracies in any document within ten days of our sending it out

The balance of the cost of your arrangements (including any applicable surcharge) is due not less
than 70 days prior to scheduled departure. If we do not receive this balance in full and on time,
we reserve the right to treat your booking as cancelled by you in which case the cancellation
charges set out in either Section B or Section C below, as applicable, will become payable.

Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held
by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all
times, but subject to the agent’s obligation to pay it to us for so long as we do not fail
financially. If we do fail financially, any money held at that time by the agent or subsequently
accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and
for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to
us.
Accuracy of Advertising Material

We endeavour to ensure that all the information and prices on our website are accurate, however
occasionally changes and errors occur and we reserve the right to correct prices and other details
in such circumstances. You must check the current price and all other details relating to the
arrangements that you wish to book before you make your booking.

Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your
insurance fully covers all your personal requirements including pre-existing medical conditions,
cancellation charges, medical expenses and repatriation in the event of accident or illness. If you
choose to travel without adequate insurance cover, we will not be liable for any losses howsoever
arising, in respect of which insurance cover would otherwise have been available.

For a no obligation quote for travel insurance, please visit our website. You can cancel your
insurance within 14 days of purchase with a full refund, however, please note, if you have a single
trip policy that ends within one month of the date you purchased your policy, the cooling off
period does not apply and we will not be able to offer you a refund.
Pricing

We reserve the right to amend the price of unsold holidays at any time and correct errors in the
prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays
solely to allow for increases which are direct consequences of changes in:
The price of the carriage of passengers resulting from the cost of fuel or other power sources;
the level of taxes or fees chargeable for services applicable to the holiday imposed by third
parties not directly involved in the performance of the holiday, including tourist taxes, landing
taxes or embarkation or disembarkation fees at ports and airports; and the exchange rates relevant
to the package.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your
travel arrangements, which excludes insurance premiums and any amendment charges and/or additional
services or travel arrangements. You will be charged for the amount over and above that.

However, if this means that you have to pay an increase of more than 8% of the price of your
confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services
or travel arrangements), you will have the option of accepting a change to another holiday if we
are able to offer one (if this is of equivalent or higher quality you will not have to pay more but
if it is of lower quality you will be refunded the difference in price), or cancelling and
receiving a full refund of all monies paid to us, except for any insurance premiums and any
amendment charges and/or additional services or travel arrangements. Should you decide to cancel
for this reason, you must exercise your right to do so within 7 days from the issue date printed on
your final invoice. We will consider an appropriate refund of insurance premiums paid if you can
show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due
will be paid to you. However, please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the price of your travel due to
contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your
departure nor will refunds be paid during this period.
Special Requests

Any special requests must be advised to us at the time of booking (e.g. diet, room location, a
particular facility at a hotel etc.). You should then confirm your requests in writing. Whilst
every effort will be made by us to try and arrange your reasonable special requests, we cannot
guarantee that they will be fulfilled. The fact that a special request has been noted on your
confirmation invoice or any other documentation or that it has been passed on to the supplier is
not confirmation that the request will be met. Failure to meet any special request will not be a
breach of contract on our part unless the request has been specifically confirmed by us. We do not
accept bookings that are conditional upon any special request being met.

Cutting Your Holiday Short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you
have not used. If you cut short your holiday and return home early in circumstances where you have
no reasonable cause for complaint about the standard of the travel services provided we will not
offer you any refund for that part of your holiday not completed or be liable for any associated
costs you may incur. Depending on the circumstances, your travel insurance may offer cover for
curtailment and we suggest that any claim is made directly with them.
Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the relevant supplier. These are intended to
give a guide to the services and facilities you should expect from your accommodation or other
travel arrangements. Standards and ratings may vary between countries, as well as between
suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or
implied.
Disabilities and Medical Conditions

We are not a specialist disabled holiday company, but we will do our utmost to cater for any
special requirements you may have. If you or any member of your party has any medical problem or
disability which may affect your booking, please provide us with full details before you make your
booking so that we can try to advise you as to the suitability of your chosen arrangements.
A checklist can be obtained by contacting us directly. We may require you to produce a doctor’s
certificate certifying that you are fit to participate.

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned,
we will not confirm your booking or if you did not give us full details at the time of booking, we
will cancel it and impose applicable cancellation charges when we become aware of these details. We
cannot be held liable if you fail to tell us about special requirements that may affect your
holiday.
Please note the following positions about accommodation and flights:

(i) Overseas accommodation and services:

Most of the overseas accommodation, overseas transport (including transfers) and other holiday
services provided overseas are not equipped to cater for the needs of many disabled holidaymakers.
If you have any disability, you must make appropriate enquiries about the suitability of
accommodation, resorts, transport and services, and that you are fully satisfied you have made the
correct choice before you book and confirm your holiday. Please note: if special arrangements need
to be made for you an extra charge may have to be levied.
(ii) Flights

If you or a member of your party are a wheelchair user or have reduced mobility, we strongly advise
that you contact your Travel Advisor before making your reservation. This will enable your Travel
Advisor to confirm with us or the airline and airport the availability of any assistance
requirements prior to booking, as any changes made after booking will be subject to our standard
change fees. Wheelchair assistance must be pre-booked at least 48 hours before departure (not
counting the day of travel). If you fail to pre- book your wheelchair assistance, we reserve the
right to refuse travel.
Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay
you compensation if our contractual obligations to you are affected by “Force Majeure”. For the
purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s
control, the consequences of which could not have been avoided even if all reasonable measures had
been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife,
significant risks to human health such as the outbreak of serious disease at the travel destination
or natural disasters such as floods, earthquakes or weather conditions which make it impossible to
travel safely to the travel destination or remain at the travel destination, the act of any
government or other national or local authority including port or river authorities, industrial
dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological
disaster, unavoidable technical problems with transport and all similar events outside our or the
supplier(s) concerned’s control.

Brexit Implications: please note that certain overseas travel arrangements may be affected as a
result of the United Kingdom’s decision to leave the European Union. This could include an
unavailability of certain flight routes, access to certain ports and airports etc. Please rest
assured that this is something we will continue to monitor and will advise our customers as soon as
possible if we become aware of any confirmed bookings that will be affected. However, since this is
something which is completely unprecedented and outside our control, we would treat any such
changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements
or refunds where possible, we will not be liable to pay you any compensation.
Complaints

If you have a complaint about any of the services included in your holiday, you must inform our
resort representative without undue delay who will endeavour to put things right. A Guest Comment
Form should also be completed while you are still on holiday. If it is not resolved locally, please
follow this up within 28 days of your return home by writing to our Customer Services Department at
Balkan Holidays Limited, Sofia House, 19 Conduit Street, London, W1S 2BH or by email to
cs@balkanholidays.co.uk giving your booking reference and all other relevant information.

Please keep your letter concise and to the point. If you fail to follow the requirement to report
your complaint in resort we will have been deprived of the opportunity to investigate and rectify
it and this may affect your rights under this booking.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership.
Please see clause 20 for further details.

You can also access the European Commission Online Dispute Resolution (ODR) platform at
http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with
us; it will not determine how your complaint should be resolved.

Fraudulent Claims

It is our policy to deal with any valid complaints appropriately and to compensate where
appropriate. We are aware that holidaymakers are being encouraged to make false or exaggerated
complaints particularly in connection with holiday illness. We are committed to the detection and
prevention of fraudulent claims in the interests of our customers and to keep the cost of our
holidays as low as possible. We work closely with fraud detection investigators and should we find
any dishonest or exaggerated claims, we will not hesitate to take legal action to recover any
compensation paid. It is a criminal offence to make a dishonest claim and we may refer such claims
to the police for their investigation.
Your Responsibility

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to
disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any
other person in authority, your behaviour or that of any member of your party is causing or is
likely to cause distress, danger or annoyance to any other customers or any third party, or damage
to property, or to cause a delay or diversion to transportation, we reserve the right to terminate
your booking with us immediately. In the event of such termination our liability to you and/or your
party will cease and you and/or your party will be required to leave your accommodation or other
arrangements immediately. We will have no further obligations to you and/or your party. No refunds
for lost accommodation or any other arrangements will be made and we will not pay any expenses or
costs incurred as a result of termination. You and/or your party may also be required to pay for
loss and/or damage caused by your actions and we will hold you and each member of your party
jointly and individually liable for any damage or losses caused by you or any member of your party.
Full payment for any such damage or losses must be paid directly to the hotel manager or other
supplier prior to departure. If you fail to make payment, you will be responsible for meeting any
claims (including legal costs) subsequently made against us as a result of your actions together
with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have
no connection with your booking arrangements or with us.

Visa, Passport and Health Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration
requirements applicable to your chosen holiday. We can only provide general information about this.
You must check requirements for your own specific circumstances with the relevant Embassies and/or
Consulates and your own doctor as applicable. Requirements do change and you must check the up to
date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If
your passport is in its final year, you should check with the Embassy of the country you are
visiting. For further information contact the Passport Office on 0870 5210410 or visit
https://www.gov.uk/browse/abroad/travel-abroad

Non British passport holders, including other EU nationals, should obtain up to date advice on
passport and visa requirements from the Embassy, High Commission or Consulate of your destination
or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have
not complied with any passport, visa, immigration requirements or health formalities. You agree to
reimburse us in relation to any fines or other losses which we incur as a result of your failure to
comply with any passport, visa, immigration requirements or health formalities.
Delays, Missed Transport Arrangements & other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is
cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the
airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline
in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be
publicised at EU airports and will also be available from airlines. If the airline does not comply
with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers.
Reimbursement in such cases is the responsibility of the airline and will not automatically entitle
you to a refund of your holiday price from us. If, for any reason, you do not claim against the
airline and make a claim for compensation from us, you must, at the time of payment of any
compensation to you, make a complete assignment to us of the rights you have against the airline in
relation to the claim that gives rise to that compensation payment. A delay or cancellation to your
flight does not automatically entitle you to cancel any other arrangements even where those
arrangements have been made in conjunction with your flight.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 8 of
these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for
example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown detailed on your confirmation invoice
are for guidance only and are subject to alteration and confirmation. We shall inform you of the
identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will
be shown on your latest confirmation invoice will be dispatched to you by email immediately upon
booking. You should check your confirmation invoice very carefully immediately on receipt to ensure
you have the correct flight times and holiday details. If flight times change after the
confirmation invoice has been dispatched we will contact you as soon as we can to let you know.
Please note the existence of a “Community list” (available for inspection at
https://ec.europa.eu/transport/modes/air/safety/air-ban_en) detailing air carriers that are subject
to an operating ban with the EU Community.

Our advertising material is our responsibility, as your tour operator. It is not issued on behalf
of, and does not commit the airlines mentioned herein or any airline whose services are used in the
course of your travel arrangements.

Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not
part of your contracted arrangements with us. For any excursion or other tour that you book, your
contract will be with the operator of the excursion or tour and not with us. We are not responsible
for the provision of the excursion or tour or for anything that happens during the course of its
provision by the operator.

For any ski pack, or other winter sports’ activity booked whilst you are on holiday, your contract
will be with the provider of the ski pack, or activity and not with us. We are not responsible for
the provision of the ski pack or for anything that happens during its provision by the provider.
This also includes all other winter sports’ activities.

Advance Passenger Information

A number of Governments require air carriers to provide personal information about all travellers
on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected
at the airport when you check in. Accordingly, you are advised to allow extra time to check in for
your flight.
Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of
the countries and areas in which you will be travelling and to make your decisions accordingly.
Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure
(see clause 9).

The Foreign Commonwealth & Development Office (FCDO) offer the most up to date travel information
available. For the latest travel advice from the FCDO please check
https://www.gov.uk/foreign-travel- advice and follow @fcdotraveladvice and Facebook.com/FCDOtravel.
Contact: 020 7008 1500 for general enquiries & Consular Assistance. Email:
traveladvicepublicenquiries@fcdo.gov.uk. Learn about the laws, customs and entry requirements of
the country you’re visiting and understand how they differ from home, check
https://www.gov.uk/foreign-travel-advice . Alternatively, you can contact ABTA’s Travel Information
line on 0901 201 5050 (calls are charged at 50 pence per minute).
Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. These
suppliers provide these services in accordance with their own terms and conditions which will form
part of your contract. Some of these terms and conditions may limit or exclude the supplier’s
liability to you, usually in accordance with applicable International Conventions. Copies of the
relevant parts of these terms and conditions are available on request from us or the supplier
concerned.

The Management of the ski resorts reserve the right to host ski competitions throughout the season
without prior notification. This may result in one or more ski slopes or ski lifts being
unavailable. Many hotels have storage room for own ski/snowboard equipment. Storage booked locally
in the hotel may be in unsupervised room and subject to local charge where applicable.
Law and Jurisdiction

These Booking Conditions are governed by English law and we both agree that the courts of England
and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise
between us (unless you live in Scotland or Northern Ireland, in which case you can bring
proceedings in your local court under Scottish or Northern Irish law, as applicable).
ABTA

We are a Member of ABTA, membership number V089X. We are obliged to maintain a high standard of
service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of
disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your
complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and
ABTA’s assistance in resolving disputes can be found on www.abta.com.

Children’s Rulebook
1. Free places are granted for children from 2 up to 12 years on 7 night holidays only.

2. All free places are for single centre holidays (Bulgaria only – subject to availability).
Deposit is payable for free places but deducted from the total invoice.

3. Child prices are based on the age of the child on the date of return from holiday. Most of the
hotels in Bulgaria offer child reductions for children from 2 up to 11 years. Some hotels in
Bulgaria offer discounts for children up to 12 years and some apartments up to 16 years (please
check hotel pages for applicable age).

4. All supplements (flight, room facilities, board upgrades etc.) are payable in full by all
passengers. In accommodation only or self-catering apartments or studios, the adult price is based
on the number of full fare paying adults sharing the accommodation. Children taking free or
reduced-price child places do not count towards room occupancy.

5. If one child qualifies for a free child place, the second child pays the second child price. Any
further children pay the full adult price. Free child places are limited to only one per booking.

6. When children share a room with two adults, they use extra beds. These are not full sized and
are sofaor camp beds.

7. All child prices are subject to conditions at the time of booking and are based on children
sharing a room with two full fare paying adults and getting half adult meal portions.
8. Should you change your holiday, free child places for your new holiday will be subject to
availability.

9. Free child places cannot be used in conjunction with any other offer.

10. We do not accept bookings on any of our charter flights for children unaccompanied by adults if
the children are under 18 years on the date of UK departure.
Infants:

Infants under 2 years of age pay only £30.00 on charter flights to Bulgaria (please check the
prices on scheduled flight at the time of booking) but they do not receive a separate seat on the
aircraft, the transfer to/from resort or meals in the resort. Necessary expenses, such as cot
charges, are to be paid directly to the hotel, but requirements must be specified at the time of
booking.

Children are classified as infants if they are under 2 on the date of return from the holiday, not
on the date of departure from the UK.

Twin rooms are not large enough to take an extra bed and full-sized cot as well. Hotel cots cannot
be requested above the maximum room occupancy. You can take a folding carrycot however, as long as
you accept the room will be very cramped with the extra bed in too. Baby cots are not available in
most self- catering apartments and the apartments are not big enough to take a travel cot on top of
the maximum occupancy as per hotel description.
There is no holiday deposit payable for infants.

Luggage allowance for infants – 10kg on BH Air charter flights to Bulgaria only. Please check all
other carriers here https://www.balkanholidays.co.uk/flight_only/baggage-allowance.html

Single Parents – the first child sharing with 1 adult receives a reduction. The second child
sharing receives a free child place provided one is available at the time of booking, otherwise
pays the first child price. This offer is applicable to 7 night holidays. Look for the Single
Parent Logo on the hotel page.

Bring your Friends with you – Group Bookings

Travelling together is always more fun, and with Balkan Holidays it is also a great value! Please
contact our Reservations Department for the latest offers.
• Group discounts are available for all our charter departures throughout the season*.
• Group discounts start to be available for parties of 10 or more. Minimum number of persons
required to qualify for the group discount is subject to the departure date.
• Group discounts may vary depending on the party size, departure date, flight and accommodation**.
• Free child places do not count towards the group size and only one free child place, subject to
general availability, is allowed per group.
• Free Lift Pass for the Group Leader, subject to whole group pre-booking the Lift Pass with us,
available for groups of 12 and more.
• Free name changes up to 4 weeks prior to departure.
• Discount available at the time of booking will be advised by our Reservations Team and any option
taken will be valid for 72 hours.

* All group discounts are subject to availability as the number of group discounts per departure
date and flight is limited and may be withdrawn at any time without prior notice.

** Level of group discount may vary subject to accommodation chosen or may be limited to selected
accommodations only.

SECTION B: PACKAGE HOLIDAY BOOKINGS

This section only applies to Package Holidays booked with us, where we are acting as the Package
Organiser (please see clause 23 for further details of when this will be the case). Please read
this section in conjunction with Section A of these Booking Conditions.

Definition of a Package

Where your booking is for a Package holiday that we have organised, as defined below, we will act
as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and
Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these
Booking Terms and Conditions.
A “Package holiday” exists if you book a combination of two of the following separate travel
services: Transport;
Accommodation;
Rental of cars, motor vehicles or motorcycles (in certain circumstances);
Any other tourist service not intrinsically part of one of the above travel services; provided that
those separate travel services are purchased together from a single visit to our website / during a
single phone call with our telephone booking line and are selected by you before you agree to pay;
or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the
term “package” or a similar term.
Important Note: Please note that:

where you have booked a Package that lasts for less than 24 hours and which does not include
overnight accommodation; or
where you have made a booking which consists of not more than one type of the travel services
listed at
(a) – (c) above, combined with one or more tourist services (as listed at (d) above), this will not
create a Package where the tourist services:
do not account for 25% of the value of the combination and are not advertised as, and do not
otherwise represent, an essential feature of the package; or
are selected and purchased after the performance of the transport, accommodation or car rental has
started.

These bookings will be treated as “Single Service” bookings and will not be afforded the benefit of
the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms
applicable to such arrangements.
If You Change Your Package Booking

If you wish to change any part of your booking after our confirmation invoice has been issued, you
must inform us in writing as soon as possible. This should be done by the lead person on the
booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet
your requested change. Where we can meet a request, all changes will be subject to payment of a per
person amendment fee, as set out in the following table, as well as any costs and charges incurred
by us and/or incurred or imposed by any of our suppliers in making this change.

Days of
Departure* Amendments Name correction (title, spelling mistake† Replacing existing name†
Pre-bookable extras†
Ski Extras
Room type or board basis
To change accommodation, airport, holiday duration and/or to travel earlier or later
than planned†

70 or
more

No charge

£50

£15
N/A No charge
£15

69 to 57

£25

£50

£20
£15
No charge

£20

56 to 43

£25

£50

£20
£15
No charge

£30

42 to 29

£25

£50 100%
£15
No charge

£50

28 to 15

£25

£50 100%
100%
£15 90%

14 to 0

£25

100%

100%
100%
£15 100%

* Charges are per person and do not include day of travel. † Not applicable for holidays on
scheduled & low-cost airlines. Applicable only within the same season. Please call our reservations
department for moredetails.

Note: If two or more components are changing the highest charge will apply. If all names change on
a booking, then cancellation charges as shown in clause 26 will apply. When the amendment is made
within 29 days of departure the appropriate cancellation charges will be levied in all cases.

Please note that the scheduled, certain charter and all of the no-frills airlines will not permit
changes for any reason. Such changes will result in you being charged the full cost of the flight
and may be subject to space being available for a new reservation. Additionally, you will also have
to pay any extra costs that the airline passes onto us, as well as the appropriate name change fee
as stated in the table above.

Where you do not wish to proceed with the original booking we will treat this as a cancellation by
you. A cancellation fee may be payable in accordance with clause 26.
Transfers of Package Bookings

If you or any member of your party is prevented from travelling, that person(s) may transfer their
place to someone else, subject to the following conditions:

that person is introduced by you and satisfies all the conditions applicable to the holiday; we are
notified not less than 7 days before departure;
you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well
as any additional fees, charges or other costs arising from the transfer; and
the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are
unable to find a replacement, cancellation charges as set out in clause 26 will apply in order to
cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for
unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been
confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the
arrangements.

If You Cancel Your Package Booking Before Departure

If you or any other member of your party decides to cancel your confirmed booking you must notify
us in writing immediately. This should be done by the lead person on the booking. Your notice of
cancellation will only take effect when it is received in writing by us at our offices and will be
effective from the date on which we receive it. The person to notify us of any cancellation must be
the same person that originally signed the booking form.

Should one or more member of a party cancel, it may increase the per person holiday price of those
still travelling and you will be liable to pay this increase.

Deposits are 100% non-refundable. When the deposit is higher than the % cancellation charge, the
higher of the two will apply.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges
as follows:

Period before departure in which you notify us 70 days or more
Between 69-57 days
Between 56-43 days
Between 42-29 days
Between 28-15 days 14 days of less

Cancellation Charge†
Deposit plus any non-cancellable/changeable element
30% of holiday cost 50% of holiday cost 70% of holiday cost 90% of holiday cost 100% of holiday
cost

† Cancellation charges are not applicable for holidays on scheduled & low-cost airlines. Please
call our reservations department for more details.
Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any
alteration or cancellation could incur a cancellation charge of up to 100% of that part of the
arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be
able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to
us.

Cancellation by you due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed holiday before departure without paying a cancellation
charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday
destination or its immediate vicinity and significantly affecting the performance of the holiday or
significantly affecting the transport arrangements to the destination. In these circumstances, we
shall provide you with a full refund of the monies you have paid but we will not be liable to pay
you any additional compensation. Please note that your right to cancel in these circumstances will
only apply where the Foreign and Commonwealth Office advises against travel to your destination or
its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary
circumstances” means warfare, acts of terrorism, significant risk to human health such as the
outbreak of serious disease at the travel destination or natural disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely to the travel
destination.
This clause 26 outlines the rights you have if you wish to cancel a Package booking where we are
acting as the Package Organiser. Please note that there is no automatic statutory right of
cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 (Directive 2011/83/EU).
If We Change or Cancel Your Package Booking

As we plan your holiday arrangements many months in advance we may occasionally have to make
changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you
or your travel agent as soon as reasonably possible if there is time before your departure but we
will have no liability to you. Examples of minor changes include re-routing of aircraft to
alternative airports, stop en-route to pick up/drop off passengers, alteration of your
outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to
another of the same or higher standard, changes of carriers. Please note that carriers such as
airlines used in our advertising material may be subject to change.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of
“significant changes” include the following, when made before departure:

A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a
significant part of your time away.
A change of outward departure time or overall length of your arrangements by more than 12 hours. A
change of UK departure airport except between:
The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend The South Coast
airports: Southampton, Bournemouth and Exeter
The South Western airports: Cardiff and Bristol
The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield The Northern airports:
Liverpool, Manchester and Leeds Bradford
The North Eastern airports: Newcastle and Teesside
The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen

A significant change to your itinerary, missing out one or more destination entirely.
A change of Bulgarian Arrival/Departure airport is not considered a “significant change”

Cancellation: We will not cancel your travel arrangements less than 70 days before your departure
date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel
your holiday before this date if, e.g., the minimum number of clients required for a particular
travel arrangement is not reached.

If we have to make a significant change or cancel, we will tell you as soon as possible and if
there is time to do so before departure, we will offer you the choice of:

(for significant changes) accepting the changed arrangements; or having a refund of all monies
paid; or accepting an offer of alternative travel arrangements of a comparable or higher standard
from us, if available (at no extra cost); or if available, accepting an offer of alternative
arrangements of a lower standard, with a refund of the price difference between the original
arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7
days, we will contact you again to request notification of your choice. If you fail to respond
again, we will assume that you have chosen to accept the change or alternative booking
arrangements.
Compensation
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed
below, in the following circumstances:

If, where we make a significant change, you do not accept the changed arrangements and cancel your
booking;
If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do
so.

Period before departure in which we notify you 70 days or more
Between 69-29 days
Between 28-15 days
Between 14-8 days
Between 7-0 days

Amount you will receive from us*
£Nil
£5
£10
£15
£25

*Important Note: We will not pay you compensation in the following circumstances: where we make a
minor change;
where we make a significant change or cancel your arrangements more than 70 days before departure;
where we make a significant change and you accept those changed arrangements or you accept an offer
of alternative travel arrangements;
where we have to cancel your arrangements as a result of your failure to make full payment on time;
where the change or cancellation by us arises out of alterations to the confirmed booking requested
by you; where we are forced to cancel or change your arrangements due to Force Majeure (see clause
9).

If we become unable to provide a significant proportion of the arrangements that you have booked
with us after you have departed, we will, if possible, make alternative arrangements for you at no
extra charge and where those alternative arrangements are of a lower standard, provide you with an
appropriate price reduction.

Our Responsibilities for Your Package Booking

We will accept responsibility for the arrangements we agree to provide or arrange for you as an
“organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out
below and as such, we are responsible for the proper provision of all travel services included in
your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we
or our suppliers negligently perform

or arrange those services and we don’t remedy or resolve your complaint within a reasonable period
of time, and this has affected the enjoyment of your package holiday you may be entitled to an
appropriate price reduction or compensation or both. You must inform us without undue delay of any
failure to perform or improper performance of the travel services included in this package. The
level of any such price reduction or compensation will be calculated taking into consideration all
relevant factors such as but not limited to: following the complaints procedure as described in
these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence
affected the overall enjoyment of your holiday. Please note that it is your responsibility to show
that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage,
expense, cost or other claim of any description if it results from: the acts and/or omissions of
the person affected; or

the acts and/or omissions of a third party unconnected with the provision of the services
contracted for and which were unavoidable and extraordinary; or
Force Majeure (as defined in clause 9).

We limit the amount of compensation we may have to pay you if we are found liable under this
clause: loss of and/or damage to any luggage or personal possessions and money: the maximum amount
we will have to pay you in respect of these claims is an amount equivalent to the excess on your
insurance policy which applies to this type of loss per person in total because you are required to
have adequate insurance in place to cover any losses of this kind.

Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum
amount we will have to pay you in respect of these claims is up to three times the price paid by or
on behalf of the person(s) affected in total. This maximum amount will only be payable where
everything has gone wrong and you or your party has not received any benefit at all from your
booking.

Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

The extent of our liability will in all cases be limited as if we were carriers under the
appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by
air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect
to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for
copies of these Conventions from our offices. Please contact us. In addition, you agree that the
operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that
journey. When arranging transportation for you, we rely on the terms and conditions contained
within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all
of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract
with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be
deemed to be included by reference into this contract.
In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding
Regulation 2004, any liability we may have to you under our contract with you, arising out of the
same facts, is limited to the remedies provided under the Regulation as if (for this purpose only)
we were a carrier.
When making any payment, we are entitled to deduct any money which you have received or are
entitled to receive from the transport provider or hotelier for the complaint or claim in question.

It is a condition of our acceptance of liability under this clause that you notify any claim to us
and our supplier(s) strictly in accordance with the complaints procedure set out in these
conditions.

Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18
years) must also assign to us or our insurers any rights they may have to pursue any third party
and must provide ourselves and our insurers with all assistance we may reasonably require.

Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any
description:

which on the basis of the information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if we breached our contract with
you; or relate to any business.

We will not accept responsibility for services or facilities which do not form part of our
agreement or where they are not advertised on our website. For example any excursion you book
whilst away, or any service or facility which your hotel or any other supplier agrees to provide
for you.

Where it is impossible for you to return to your departure point as per the agreed return date of
your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any
necessary accommodation (where possible, of a comparable standard) for a period not exceeding three
nights per person. Please note that the 3 night cap does not apply to persons with reduced
mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical
assistance, provided we have been notified of these particular needs at least 48 hours before the
start of your holiday. For the purposes of this clause, “unavoidable and extraordinary
circumstances” mean warfare, acts of terrorism, significant risks to human health such as the
outbreak of serious disease at the travel destination or natural disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely back to your departure
point.
Insolvency Protection for Your Package Holiday

We provide financial security for flight-inclusive packages by way of our Air Travel Organiser’s
Licence number 0252, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex,
RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on what this means for you and who to
contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The
price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the
ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised
prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL
Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and
European Economic Area (EEA).

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed
on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the
supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you
with the services you have bought (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that alternative ATOL holder. However,
you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in
which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer
where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely
to those Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned to another
body, if that other body has paid sums you have claimed under the ATOL scheme.
Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you
such prompt assistance as is appropriate in the circumstances. In particular, we will provide you
with appropriate information on health services, local authorities and consular assistance, and
assistance with distance

communications and finding alternative travel arrangements. Where you require assistance which is
not owing to any failure by us, our employees or sub-contractors we will not be liable for the
costs of any alternative travel arrangements or other such assistance you require. Any supplier,
airline or other transport supplier may however pay for or provide refreshments and/or appropriate
accommodation and you should make a claim directly to them. Subject to the other terms of these
Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above
circumstances, if you fail to obtain our prior authorisation before making your own travel
arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event
that the difficulty is caused intentionally by you or a member of your party, or otherwise through
your or your party’s negligence.
Early and Late Season Holidays

Our prices show especially good holiday value early and late in the season. However, as you would
expect, not all hotels, resort facilities, restaurants, night clubs and children’s activities may
be available at these times due to poor weather conditions and/or lack of support. Local suppliers
reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the
services provided. This could be due to cleaning, renovation or as a result of local conditions and
we cannot be held responsible for this.
SECTION C – SINGLE SERVICE BOOKINGS

This section applies to all single service bookings that you make with us (e.g. a flight only or
accommodation only booking) when we are acting in a Principal capacity. Please read this section in
conjunction with Section A of these Booking Conditions.

If You Change or Cancel Your Single Service Booking
Changes:

If you wish to change any part of your booking after our confirmation invoice has been issued, you
must inform us in writing as soon as possible. This should be done by the lead person on the
booking. We will endeavour to make these changes if they are possible. Where we can meet a request,
all changes will be subject to payment of an amendment fee, which will be advised to you at the
time of your request, as well as any costs and charges incurred by us and/or incurred or imposed by
any of our suppliers in making this change.

Certain ticket arrangements may not be changeable after confirmation and any alteration may result
in a cancellation charge of 100%.

Cancellations:

If you or any other member of your party decides to cancel your confirmed booking you must notify
us in writing, immediately. This should be done by the first named person on the booking. Your
notice of cancellation will only take effect when it is received in writing by us at our offices
and will be effective from the date on which we receive it. The person to notify us of any
cancellation must be the same person that originally signed the booking form.

Should one or more member of a party cancel, it may increase the per person holiday price of those
still travelling and you will be liable to pay this increase.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges
as follows:

Cancellation Fees for Accommodation Only Bookings:

Period before departure in which you notify us Cancellation Charge

70 days or more*
Between 69-57 days
Between 56-43 days
Between 42-29 days
Between 28-15 days 14 days or less
Deposit plus any non-cancellable/changeable element
30% of the cost of booking** 50% of the cost of the booking** 70% of the cost of booking
90% of the cost of booking 100% of the cost of booking

*Not including day of departure
**Or deposit, whichever is greater Cancellation Fees for Flight Only Bookings:
Cancellation fees for Flight Only bookings are likely to be 100% of the value of booking, from the
time of booing. If you wish to cancel your Flight Only booking please call us and we can confirm
the cancellation charges applicable to your Flight Only booking.
Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any
alteration or cancellation could incur a cancellation charge of up to 100% of that part of the
arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be
able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to
us.

This clause 32 outlines the rights you have if you wish to cancel your single service booking.
Please note that there is no automatic statutory right of cancellation under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
If We Change or Cancel Your Single Service Booking

We may in exceptional circumstances be required to cancel your booking in which case a full refund
of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you
may incur as a result of change or cancellation.

Very rarely, we may be forced by “force majeure” (please see clause 8) to change or terminate all
or some of your arrangements after departure. If this situation does occur, we regret we will be
unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a
result.
Our Responsibilities for your Single Service Booking

Subject to the remainder of this clause, we have a duty to select the suppliers of the services
making up your booking with us with reasonable skill and care. We have no liability to you for the
actual provision of the services, except in cases where it is proved that we have breached that
duty and damage to you has been caused. Therefore, providing we have selected the
suppliers/subcontractors with reasonable skill and care, we will have no liability to you for
anything that happens during the service in question or any acts or omissions of the supplier, its
employees or agents.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage,
expense, cost or other claim of any description if it results from:

the act(s) and/or omission(s) of the person(s) affected; or
the act(s) and/or omission(s) of a third party unconnected with the provision of the services
contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of
which could not have been avoided even if all due care had been exercised; or
an event which either ourselves or suppliers could not, even with all due care, have foreseen or
forestalled. We limit the amount of compensation we may have to pay you if we are found liable
under this clause: loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to
the excess on your insurance policy which applies to this type of loss per person in total because
you are required to have adequate insurance in place to cover any losses of this kind.
Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by
you in total. This maximum amount will only be payable where everything has gone wrong and you have
not received any benefit at all from your booking.

It is a condition of our acceptance of liability under this clause that you notify any claim to
ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these
conditions.

Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18
years) must also assign to ourselves or our insurers any rights they may have to pursue any third
party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any
description: (a) which on the basis of the information given to us by you concerning your booking
prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our
contract with you; or (b) relate to any business.

We will not accept responsibility for services or facilities which do not form part of our
agreement or where they are not advertised on our website. For example any excursion you book
whilst away, or any service or facility which your hotel or any other supplier agrees to provide
for you.

Insolvency Protection for Single Service Bookings

Where you have booked a Flight Only arrangement with us, we provide financial security for ATOL
protected flights by way of our Air Travel Organiser’s Licence number 0252, issued by the Civil
Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350,
email: claims@caa.co.uk.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on what this means for you and who to
contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The
price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the
ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised
prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL
Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and
European Economic Area (EEA).
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed
on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the
supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you
with the services you have bought (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that alternative ATOL holder. However,
you also agree that in some cases it will not be

possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim
under
the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely
to those Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned to another
body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide full financial protection for all single service bookings which don’t include flights,
by way of a bond held by ABTA Ltd (The Travel Association, 30 Park Street, London, SE1 9EQ
www.abta.co.uk,
ABTA Membership Number: V089X).

 

Summer 2024 – Website Booking Terms and Conditions
These Booking Conditions, together with our, Holiday Information, Privacy Policy and where your
holiday is booked via our website, our Website Terms of Use, together with any other written
information we brought to your attention before we confirmed your booking, form the basis of your
contract with Balkan Holidays Limited a company registered in England with company no: 00886808 and
registered office address of 19 Conduit Street, London, W1S 2BH (“we”, “us”, “our”). Please read
them carefully as they set out our respective rights and obligations. In these Booking Conditions
references to “you” and “your” include the lead named person on the booking and all persons on
whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the lead named person on the booking agrees on behalf of all persons detailed
on the booking that he/she:

a. has read these Booking Conditions and has the authority to and does agree to be bound by them;

b. consents to our use of personal data in accordance with our Privacy Policy and is authorised on
behalf of all persons named on the booking to disclose their personal details to us, including
where applicable, special categories of data (such as information on health conditions or
disabilities and dietary requirements);
c. is over 18 years of age and resident in the United Kingdom and where placing an order for
services with age restrictions declares that he/she and all members of the party are of the
appropriate age to purchase those services;

d. accepts financial responsibility for payment of the booking on behalf of all persons detailed on
the booking.

Please Note: We act in the following capacities, as a Package Organiser in the sale of a Package
Holiday (please see clause 23
for further details) and as a Principal in the sale of a ‘single service’ booking (e.g. a flight
only or accommodation only booking). As a result our obligations to you will vary depending upon
whether you book a Package Holiday or whether you make a Single Service booking with us. We have
tried to set our differing obligations out below, as clearly as possible
(A) Section A contains the conditions that will apply to all bookings you make with us;

(B) Section B contains the conditions which will apply when you make a booking with us where we act
as the Package Organiser; and

(C) Section C contains the conditions which will apply where you make a single-service booking with
us, where we are acting as Principal.
SECTION A – APPLICABLE TO ALL BOOKINGS

1. Booking and Paying for your Arrangements
A booking is made with us when you pay us a deposit (or full payment if you are booking within 70
days of departure) plus insurance premium if required and we issue you with a booking confirmation.
The value of the deposit will be up to £140 per person for all holidays. The deposit is required
for all persons two
years of age and over at the time of return from the holiday; no deposit is payable for infants.

We reserve the right to return your deposit and decline to issue a booking confirmation at our
absolute discretion. A binding contract will come into existence between you and us as soon as we
have issued you with a booking confirmation that will confirm the details of your booking and will
be sent to you or your travel agent.

If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of
ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that
any details on the ATOL Certificate or booking confirmation or any other document are wrong you
must advise us immediately as changes cannot be made later and it may harm your rights if we are
not notified of any inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less
than 70 days prior to scheduled departure. If we do not receive this balance in full and on time,
we reserve the right to treat your booking as cancelled by you in which case the cancellation
charges set out in either Section B or Section C below, as applicable, will become payable.

Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held
by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all
times, but subject to the agent’s obligation to pay it to us for so long as we do not fail
financially. If we do fail financially, any money held at that time by the agent or subsequently
accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and
for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to
us.

2. Accuracy of Advertising Material
We endeavour to ensure that all the information and prices on our website are accurate; however
occasionally changes and errors occur and we reserve the right to correct prices and other details
in such circumstances. You must check the current price and all other details relating to the
arrangements that you wish to book before you make your booking.

3. Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your
insurance fully covers all your personal requirements including pre-existing medical conditions,
cancellation charges, medical expenses and repatriation in the event of accident or illness. If you
choose to travel without adequate insurance cover, we will not be liable for any losses howsoever
arising, in respect of which insurance cover would otherwise have been available.

For a no obligation quote for travel insurance, please visit our website. You can cancel your
insurance within 14 days of purchase with a full refund, however, please note, if you have a single
trip policy that ends within one month of the date you purchased your policy, the cooling off
period does not apply and we will not be able to offer you a refund.

Please note that all claims should be directed to the holiday insurers and not to Balkan Holidays.

4. Pricing

We reserve the right to amend the price of unsold travel arrangements at any time and correct
errors in the price of confirmed bookings. We also reserve the right to increase the price of
confirmed bookings solely to allow for increases which are a direct consequence of changes in:
(i) the price of the carriage of passengers resulting from the cost of fuel or other power
sources;
(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by
third parties not directly involved in the performance of the booking, including tourist taxes,
landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the booking.

Such variations could include, but are not limited to airline cost changes which are part of our
contracts with airlines (and their agents), cruise ship operators and any other transport
providers. cutting
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your
travel arrangements, which excludes insurance premiums and any amendment charges and/or additional
services or travel arrangements. You will be charged for the amount over and above that.
However, if this means that you have to pay an increase of more than 8% of the price of your
confirmed booking (excluding any insurance premiums, amendment charges and/or additional services
or travel arrangements), you will have the option of accepting a change to another travel
arrangement if we are able to offer one (if this is of equivalent or higher quality you will not
have to pay more but if it is of lower quality you will be refunded the difference in price), or
cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums
and any amendment charges and/or additional services or travel arrangements. Should you decide to
cancel for this reason, you must exercise your right to do so within 7 days from the issue date
printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if
you can show that you are unable to transfer or reuse your policy.
Should the price of your booking go down due to the changes mentioned above, then any refund due
will be paid to you. However, please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the price of your travel due to
contractual and other protection in place.
There will be no change made to the price of your confirmed booking within 20 days of your
departure nor will refunds be paid during this period.

5. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a
particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every
effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee
that they will be fulfilled.
The fact that a special request has been noted on your confirmation invoice or any other
documentation or that it has been passed on to the supplier is not confirmation that the request
will be met. Failure to meet any special request will not be a breach of contract on our part
unless the request has been specifically confirmed by us. We do not accept bookings that are
conditional upon any special request being met.

6. Cutting Your Holiday Short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you
have not used. If you cut short your holiday and return home early in circumstances where you have
no reasonable cause for complaint about the standard of the travel services provided we will not
offer you any refund for that part of your holiday not completed or be liable for any associated
costs you may incur. Depending on the circumstances, your travel insurance may offer cover for
curtailment and we suggest that any claim is made directly with them.

7. Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the relevant supplier. These are intended to
give a guide to the services and facilities you should expect from your accommodation or other
travel

arrangements. Standards and ratings may vary between countries, as well as between suppliers. We
cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

8. Disabilities and Medical Conditions

We are not a specialist disabled holiday company, but we will do our utmost to cater for any
special requirements you may have. If you or any member of your party has any medical problem or
disability which may affect your booking, please provide us with full details before you make your
booking so that we can try to advise you as to the suitability of your chosen arrangements. A
checklist can be obtained by contacting us directly. We may require you to produce a doctor’s
certificate certifying that you are fit to participate. Acting reasonably, if we are unable to
properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if
you did not give us full details at the time of booking, we will cancel it and impose applicable
cancellation charges when we become aware of these details. We cannot be held liable if you fail to
tell us about special requirements that may affect your holiday.

Please note the following positions about accommodation and flights:

(i) Overseas accommodation and services:
Most of the overseas accommodation, overseas transport (including transfers) and other holiday
services provided overseas are not equipped to cater for the needs of many disabled holidaymakers.
If you have any disability, you must make appropriate enquiries about the suitability of
accommodation, resorts, transport and services, and that you are fully satisfied you have made the
correct choice before you book and confirm your holiday. Please note: if special arrangements need
to be made for you an extra charge may have to be levied.

(ii) Flights

If you or a member of your party are a wheelchair user or have reduced mobility, we strongly advise
that you contact your Travel Advisor before making your reservation. This will enable your Travel
Advisor to confirm with us or the airline and airport the availability of any assistance
requirements prior to booking, as any changes made after booking will be subject to our standard
change fees. Wheelchair assistance must be pre-booked at least 48 hours before departure (not
counting the day of travel). If you fail to pre- book your wheelchair assistance, we reserve the
right to refuse travel.

9. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay
you compensation if our contractual obligations to you are affected by “Force Majeure”. For the
purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s
control, the consequences of which could not have been avoided even if all reasonable measures had
been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife,
significant risks to human health such as the outbreak of serious disease at the travel destination
or natural disasters such as floods, earthquakes or weather conditions which make it impossible to
travel safely to the travel destination or remain at the travel destination, the act of any
government or other national or local authority including port or river authorities, industrial
dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological
disaster, unavoidable technical problems with transport and all similar events outside our or the
supplier(s) concerned’s control.

Brexit Implications: please note that certain overseas travel arrangements may be affected as a
result of the United Kingdom’s decision to leave the European Union. This could include an
unavailability of certain flight routes, access to certain ports and airports etc. Please rest
assured that this is something we will continue to monitor and will advise our customers as soon as
possible if we become aware of any confirmed bookings that will be affected. However, since this is
something which is completely unprecedented and outside our control, we would treat any such
changes as Force Majeure, and whilst

we will endeavour to provide suitable alternative arrangements or refunds where possible, we will
not be liable to pay you any compensation.

10. Complaints

If you have a complaint about any of the services included in your holiday, you must inform our
resort representative without undue delay who will endeavour to put things right. A Guest Comment
Form should also be completed while you are still on holiday. If it is not resolved locally, please
follow this up within 28 days of your return home by writing to our Customer Services Department at
Balkan Holidays Limited, Sofia House, 19 Conduit Street, London, W1S 2BH or by email to
cs@balkanholidays.co.uk giving your booking reference and all other relevant information. Please
keep your letter concise and to the point. If you fail to follow the requirement to report your
complaint in resort we will have been deprived of the opportunity to investigate and rectify it and
this may affect your rights under this booking.
Please note that we offer an Alternative Dispute Resolution service through our ABTA membership.
Please see clause 20 for further details.

You can also access the European Commission Online Dispute Resolution (ODR) platform at
http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with
us; it will not determine how your complaint should be resolved.

Fraudulent Claims

It is our policy to deal with any valid complaints appropriately and to compensate where
appropriate. We are aware that holidaymakers are being encouraged to make false or exaggerated
complaints particularly in connection with holiday illness. We are committed to the detection and
prevention of fraudulent claims in the interests of our customers and to keep the cost of our
holidays as low as possible. We work closely with fraud detection investigators and should we find
any dishonest or exaggerated claims, we will not hesitate to take legal action to recover any
compensation paid. It is a criminal offence to make a dishonest claim and we may refer such claims
to the police for their investigation.
11. Your Responsibility

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to
disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any
other person in authority, your behavior or that of any member of your party is causing or is
likely to cause distress, danger or annoyance to any other customers or any third party, or damage
to property, or to cause a delay or diversion to transportation, we reserve the right to terminate
your booking with us immediately. In the event of such termination our liability to you and/or your
party will cease and you and/or your party will be required to leave your accommodation or other
arrangements immediately. We will have no further obligations to you and/or your party. No refunds
for lost accommodation or any other arrangements will be made and we will not pay any expenses or
costs incurred as a result of termination. You and/or your party may also be required to pay for
loss and/or damage caused by your actions and we will hold you and each member of your party
jointly and individually liable for any damage or losses caused by you or any member of your party.
Full payment for any such damage or losses must be paid directly to the hotel manager or other
supplier prior to departure. If you fail to make payment, you will be responsible for meeting any
claims (including legal costs) subsequently made against us as a result of your actions together
with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behavior of other guests or individuals who have
no connection with your booking arrangements or with us.

12. Visa, Passport and Health Requirements
It is your responsibility to check and fulfill the passport, visa, health, covid-19, and
immigration requirements applicable to your chosen holiday and return to the UK. We can only
provide general

information about this. You must check requirements for your own specific circumstances with the
relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and
you must check the up to date position in good time before departure.

If you are planning to travel to an EU country your passport at present needs 2 requirements:
1. less than 10 years old on the day you enter (check the ‘date of issue’)
2. valid for at least 3 months after the day you plan to leave (check the ‘expiry date’)
Please check https://www.gov.uk/foreign-travel-advice prior to travelling for current entry
requirements.

For European holidays you should obtain a completed and issued form GHIC prior to departure. Up to
date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit
Foreign travel advice – GOV.UK (www.gov.uk)

Non British passport holders, including other EU nationals, should obtain up to date advice on
passport and visa requirements from the Embassy, High Commission or Consulate of your destination
or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have
not complied with any passport, visa, immigration requirements or health formalities. You agree to
reimburse us in relation to any fines or other losses which we incur as a result of your failure to
comply with any passport, visa, immigration requirements or health formalities.
13. Delays, Missed Transport Arrangements & other Travel Information
If you or any member of your party misses your flight or other transport arrangement, it is
cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the
airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline
in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be
publicised at EU airports and will also be available from airlines. If the airline does not comply
with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers.
Reimbursement in such cases is the responsibility of the airline and will not automatically entitle
you to a refund of your holiday price from us. If, for any reason, you do not claim against the
airline and make a claim for compensation from us, you must, at the time of payment of any
compensation to you, make a complete assignment to us of the rights you have against the airline in
relation to the claim that gives rise to that compensation payment. A delay or cancellation to your
flight does not automatically entitle you to cancel any other arrangements even where those
arrangements have been made in conjunction with your flight.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 8 of
these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for
example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown detailed on your confirmation invoice
are for guidance only and are subject to alteration and confirmation. We shall inform you of the
identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will
be shown on your latest confirmation invoice will be dispatched to you by email immediately upon
booking. You should check your confirmation invoice very carefully immediately on receipt to ensure
you have the correct flight times and holiday details. If flight times change after the
confirmation invoice has been dispatched we will contact you as soon as we can to let you know.

Please note the existence of a “Community list” (available for inspection at
https://ec.europa.eu/transport/modes/air/safety/air-ban_en) detailing air carriers that are subject
to an operating ban with the EU Community.

Our advertising material is our responsibility, as your tour operator. It is not issued on behalf
of, and does not commit the airlines mentioned herein or any airline whose services are used in the
course of your travel arrangements.

14. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not
part of your contracted arrangements with us. For any excursion or other tour that you book, your
contract will be with the operator of the excursion or tour and not with us. We are not responsible
for the provision of the excursion or tour or for anything that happens during the course of its
provision by the operator.

15. Advance Passenger Information

A number of Governments are introducing new requirements for air carriers to provide personal
information about all travellers on their aircraft to the Authorities before the aircraft leaves
the UK. The data will be collected either at the airport when you check in or in some circumstances
when, or after you make your booking. Accordingly, you are advised to allow extra time to check in
for your flight. Where we collect this data, we will treat it in accordance with our privacy
policy.
16. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of
the countries and areas in which you will be travelling and to make your decisions accordingly.
Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure
(see clause 9).

The Foreign and Commonwealth Office offer the most up to date travel information available. For the
latest travel advice from the Foreign, Commonwealth & Development Office please check Foreign
travel advice – GOV.UK (www.gov.uk) Learn about the laws, customs and entry requirements of the
country you’re visiting and understand how they differ from home, check
gov.uk/foreign-travel-advice.
Alternatively, you can contact ABTA’s Travel Information line on 0901 201 5050 (calls are charged
at 50 pence per minute).

17. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. These
suppliers provide these services in accordance with their own terms and conditions which will form
part of your contract. Some of these terms and conditions may limit or exclude the supplier’s
liability to you, usually in accordance with applicable International Conventions. Copies of the
relevant parts of these terms and conditions are available on request from us or the supplier
concerned.

18. Law and Jurisdiction

These Booking Conditions are governed by English law and we both agree that the courts of England
and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise
between us (unless you live in Scotland or Northern Ireland, in which case you can bring
proceedings in your local court under Scottish or Northern Irish law, as applicable).

19. ABTA

We are a Member of ABTA, membership number V089X. We are obliged to maintain a high standard of
service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of
disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your
complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and
ABTA’s assistance in resolving disputes can be found on www.abta.com.

20. Children’s Rulebook

1. Free places are granted for children from 2 up to 12 years (some hotels up to 14 years) on 7 and
14- night holidays only (see also rule 4).

2. All free places are for single centre beach holidays (Bulgaria only – subject to availability).
Deposit is payable for free places but deducted from the total invoice.
3. Child prices are based on the age of the child on the date of return from holiday. Most of the
hotels in Bulgaria offer child reductions for children from 2 up to 12 years and some hotels for
children up to 14 years. Please check the hotel pages for applicable age.
4. All supplements (flight, room facilities, etc.) are payable in full by all passengers. In
accommodation only or self-catering apartments or studios, the adult price is based on the number
of full fare paying adults sharing the accommodation. Children taking free or reduced-price child
places do not count towards room occupancy.

5. If one child qualifies for a free child place, the second child pays the second child price. Any
further children pay the full adult price. Free child places are limited to only one per booking.

6. When children share a room with two adults, they use extra beds. These are not full sized and
are sofa or camp beds.
7. All child prices are subject to conditions at the time of booking and are based on children
sharing a room with two full fare paying adults and getting half adult meal portions.

8. Should you change your holiday, free child places for your new holiday will be subject to
availability.

9. Free child places cannot be used in conjunction with any other offer.
10. We do not accept bookings on any of our charter flights for children unaccompanied by adults if
the children are under 18 years on the date of UK departure.

Infants:
Infants under 2 years of age pay only £30.00 on charter flights to Bulgaria (please check the
prices on scheduled flight at the time of booking) but they do not receive a separate seat on the
aircraft, the transfer to/from resort or meals in the resort. Necessary expenses, such as cot
charges, are to be paid directly to the hotel, but requirements must be specified at the time of
booking.

Children are classified as infants if they are under 2 on the date of return from the holiday, not
on the date of departure from the UK.

Twin rooms are not large enough to take an extra bed and full-sized cot as well. Hotel cots cannot
be requested above the maximum room occupancy. You can take a folding carrycot however, as long as
you accept the room will be very cramped with the extra bed in too. Baby cots are not available in
most self- catering apartments and the apartments are not big enough to take a travel cot on top of
the maximum occupancy as per hotel description.

There is no holiday deposit payable for infants.
Luggage allowance for infants – 10kg on BH Air charter flights to Bulgaria only. Single Parents:
The first child sharing with 1 adult saves up to £91 per week off the adult price. The second child
sharing receives a free child place provided one is available at the time of booking, otherwise
pays the first child price shown in the price panel. This offer is applicable to 7 – 14 day
holidays in a number of hotels on the Bulgarian Black Sea coast only, as indicated by the Single
Parent logo.

21. Bring your Friends with you – Group Bookings
Travelling together is always more fun, and with Balkan Holidays it is also cheaper! Organising a
group, yourself can mean a free holiday!

Group Departure Between
15.05 – 21.05
22.05 – 26.05
27.05 – 20.07*
21.07 – 20.08*
21.08 – 06.09
07.09 – 21.09

Free Places 1 in 8
1 in 13
1 in 18
1 in 25
1 in 18
1 in 8

*Scottish / Belfast departures as above excluding for the following dates:
Group Departure Between Free Places
22.06 – 13.07* 1 in 15
14.07 – 27.07* 1 in 13

All group discounts may be subject to approval.

Conditions For Group Bookings:

a. The numbers shown are the minimum number required for a free place. Free places given will
depend on the number of passengers paying full fare. Children granted discount do not count. Free
child places are not available in conjunction with group discounts.
b. All group members must be named and on the same booking reference.
c. All group members must be on the same flight and in the same accommodation.
d. A full and final name list must be received in our office 10 weeks before departure.
e. A full deposit is required for each person travelling, including free place travellers, with
the deposit for free places deducted from total invoice. Insurance, if required, must be paid for
by each person travelling, including free place travellers.
f. If cancellation of a group member results in the group size falling below the required number,
reductions will be altered accordingly, and any price increase necessitated by accommodation
under-occupancy will be levied.
g. Discounts are off the basic holiday price.
h. Group discounts apply to beach holidays in Bulgaria only and do not apply for 5 star hotels,
accommodation only and late deals.
i. Accommodation and all other supplements must be paid in full by all travellers. For groups
larger than 30 persons, please contact the Reservations Department.
j. The number of free group places is limited and may not be available in conjunction with any
other offers featured in this brochure or otherwise advertised.
k. Available on charter flights to Bulgaria only.

l. Group booking offer is subject to availability and may be amended or withdrawn at any time.

SECTION B: PACKAGE HOLIDAY BOOKINGS

This section only applies to Package Holidays booked with us, where we are acting as the Package
Organiser (please see clause 22 for further details of when this will be the case). Please read
this section in conjunction with Section A of these Booking Conditions.

22. Definition of a Package

Where your booking is for a Package holiday that we have organised, as defined below, we will act
as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and
Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these
Booking Terms and Conditions.

A “Package holiday” exists if you book a combination of two of the following separate travel
services:

(a) transport;
(b) accommodation;
(c) rental of cars, motor vehicles or motorcycles (in certain circumstances);
(d) any other tourist service not intrinsically part of one of the above travel services;

provided that those separate travel services are purchased together from a single visit to our
website / during a single phone call with our telephone booking line and are selected by you before
you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised
or sold under the term “package” or a similar term.
IMPORTANT NOTE: Please note that:

a. where you have booked a Package that lasts for less than 24 hours and which does not include
overnight accommodation; or
b. where you have made a booking which consists of not more than one type of the travel services
listed at (a) – (c) above, combined with one or more tourist services (as listed at (d) above),
this will not create a Package where the tourist services:
– do not account for 25% of the value of the combination and are not advertised as, and do not
otherwise represent, an essential feature of the package; or

– are selected and purchased after the performance of the transport, accommodation or car rental
has started.
These bookings will be treated as “Single Service” bookings and will not be afforded the benefit of
the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms
applicable to such arrangements.

23. If You Change Your Package Booking
If you wish to change any part of your booking after our confirmation invoice has been issued, you
must inform us in writing as soon as possible. This should be done by the lead person on the
booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet
your requested change. Where we can meet a request, all changes will be subject to payment of a per
person amendment fee, as set out in the following table, as well as any costs and charges incurred
by us and/or incurred or imposed by any of our suppliers in making this change.

Days of Departure*
70 or more
69 to 57
56 to 43
42 to 29
28 to 15
14 to 0

Amendments

Name correction (spelling mistake† etc more than 4 characters)

No charge

£25

£25

£25

£25

£25

Replacing existing name†

£50

£50

£50

£50

£50

100%

Pre-bookable extras†

No charge

No charge

No charge

No charge

No charge

100%

Room type or board basis

No charge

No charge

No charge

No charge

£15

£15

To change accommodation, airport, holiday duration and/or to travel earlier or later than planned†

£15

£20

£30

£50

90%

100%

* Charges are per person and do not include day of travel.
† Cancellation charges are not applicable for holidays on scheduled & low-cost airline. Applicable
only within the same season Please call our reservations department for more details.
Note: If two or more components are changing the highest charge will apply. If all names change on
a booking, then cancellation charges as shown in clause 26 will apply.

Please note that the scheduled, certain charter and all of the no-frills airlines will not permit
changes for any reason. Such changes will result in you being charged the full cost of the flight
and may be subject to space being available for a new reservation. Additionally, you will also have
to pay any extra costs that the airline passes onto us, as well as the appropriate name change fee
as stated in the table above.

Where you do not wish to proceed with the original booking we will treat this as a cancellation by
you. A cancellation fee may be payable in accordance with clause 26.

24. Transfers of Package Bookings
If you or any member of your party is prevented from travelling, that person(s) may transfer their
place to someone else, subject to the following conditions:
a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
b. we are notified not less than 7 days before departure;

c. you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as
well as any additional fees, charges or other costs arising from the transfer; and
d. the transferee agrees to these booking conditions and all other terms of the contract between
us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are
unable to find a replacement, cancellation charges as set out in clause 26 will apply in order to
cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for
unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been
confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the
arrangements.

25. If You Cancel Your Package Booking Before Departure
If you or any other member of your party decides to cancel your confirmed booking you must notify
us in writing, immediately. This should be done by the lead person on the booking. Your notice of
cancellation will only take effect when it is received in writing by us at our offices and will be
effective from the date on which we receive it. The person to notify us of any cancellation must be
the same person that originally signed the booking form.
Should one or more member of a party cancel, it may increase the per person holiday price of those
still travelling and you will be liable to pay this increase.

Deposits are 100% non-refundable. When the deposit is higher than the % cancellation charge, the
higher of the two will apply.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges
as follows:

Period before departure in which you notify us
70 days or more
Between 69-57 days
Between 56-43 days
Between 42-29 days
Between 28-15 days 14 days of less

Cancellation Charge†
Deposit plus any non-cancellable/changeable element
30% of holiday cost 50% of holiday cost 70% of holiday cost 90% of holiday cost 100% of holiday
cost

† Cancellation charges are not applicable for holidays on scheduled & low-cost airlines. Please
call our reservations department for more details.
Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any
alteration or cancellation could incur a cancellation charge of up to 100% of that part of the
arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be
able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to
us. Co

Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed holiday before departure without paying a cancellation
charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday
destination or its immediate vicinity and significantly affecting the performance of the holiday or
significantly affecting the transport arrangements to the destination. In these circumstances, we
shall provide you with a full refund of the monies you have paid but we will not be liable to pay
you any additional compensation. Please note that your right to cancel in these circumstances will
only apply where the Foreign and Commonwealth Office advises against travel to your destination or
its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary
circumstances” means warfare, acts of terrorism, significant risks to human health such as the
outbreak of serious disease at the travel destination or natural disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely to the travel
destination.

This clause 26 outlines the rights you have if you wish to cancel a Package booking where we are
acting as the Package Organiser. Please note that there is no automatic statutory right of
cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 (Directive 2011/83/EU).

26. If We Change or Cancel Your Package Booking
As we plan your holiday arrangements many months in advance we may occasionally have to make
changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you
or your travel agent as soon as reasonably possible if there is time before your departure but we
will have no liability to you. Examples of minor changes include re-routing of aircraft to
alternative airports, stop en- route to pick up/drop off passengers, alteration of your
outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to
another of the same or higher standard, changes of carriers. Please note that carriers such as
airlines used in our advertising material may be subject to change.
Occasionally we may have to make a significant change to your confirmed arrangements. Examples of
“significant changes” include the following, when made before departure:

– A change of accommodation area for the whole or a significant part of your time away.
– A change of accommodation to that of a lower standard or classification for the whole or a
significant part of your time away.
– A change of outward departure time or overall length of your arrangements by more than 12 hours.
– A change of UK departure airport except between:
o The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend
o The South Coast airports: Southampton, Bournemouth and Exeter
o The South Western airports: Cardiff and Bristol
o The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
o The Northern airports: Liverpool, Manchester and Leeds Bradford
o The North Eastern airports: Newcastle and Teesside
o The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen
– A significant change to your itinerary, missing out one or more destination entirely.
– A change of Bulgarian Arrival/Departure airport is not considered a “significant change”

Cancellation: We will not cancel your travel arrangements less than 70 days before your departure
date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel
your holiday before this date if, e.g., the minimum number of clients required for a particular
travel arrangement is not reached.

If we have to make a significant change or cancel, we will tell you as soon as possible and if
there is time to do so before departure, we will offer you the choice of:

i (for significant changes) accepting the changed arrangements; or
ii having a refund of all monies paid; or
iii accepting an offer of alternative travel arrangements of a comparable or higher standard
from us, if available (at no extra cost); or
iv if available, accepting an offer of alternative arrangements of a lower standard, with a
refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7
days, we will contact you again to request notification of your choice. If you fail to respond
again, we will assume that you have chosen to accept the change or alternative booking
arrangements.
Compensation
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed
below, in the following circumstances:

(a) If, where we make a significant change, you do not accept the changed arrangements and cancel
your booking;
(b) If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do
so.

Period before departure in which we notify you
70 days or more Between 69-29 days
Between 28-15 days
Between 14-8 days
Between 7-0 days

Amount you will receive from us*
£Nil
£5
£10
£15
£25

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

(a) where we make a minor change;
(b) where we make a significant change or cancel your arrangements more than 70 days before
departure;
(c) where we make a significant change and you accept those changed arrangements or you accept an
offer of alternative travel arrangements;
(d) where we have to cancel your arrangements as a result of your failure to make full payment on
time;
(e) where the change or cancellation by us arises out of alterations to the confirmed booking
requested by you;
(f) where we are forced to cancel or change your arrangements due to Force Majeure (see clause 9).

If we become unable to provide a significant proportion of the arrangements that you have booked
with us after you have departed, we will, if possible, make alternative arrangements for you at no
extra charge and where those alternative arrangements are of a lower standard, provide you with an
appropriate price reduction.
27. Our Responsibilities for Your Package Booking

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as
an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set

out below and as such, we are responsible for the proper provision of all travel services included
in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if
we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve
your complaint within a reasonable period of time, and this has affected the enjoyment of your
package holiday you may be entitled to an appropriate price reduction or compensation or both. You
must inform us without undue delay of any failure to perform or improper performance of the travel
services included in this package. The level of any such price reduction or compensation will be
calculated taking into consideration all relevant factors such as but not limited to: following the
complaints procedure as described in these Booking Conditions and the extent to which ours or our
employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note
that it is your responsibility to show that we or our supplier(s) have been negligent if you wish
to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss,
damage, expense, cost or other claim of any description if it results from:
(a) the acts and/or omissions of the person affected; or
(b) the acts and/or omissions of a third party unconnected with the provision of the services
contracted for and which were unavoidable and extraordinary; or
(c) Force Majeure (as defined in clause 9).
(3) We limit the amount of compensation we may have to pay you if we are found liable under this
clause:

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we
will have to pay you in respect of these claims is an amount equivalent to the excess on your
insurance policy which applies to this type of loss per person in total because you are required to
have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the
maximum amount we will have to pay you in respect of these claims is up to three times the price
paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable
where everything has gone wrong and you or your party has not received any benefit at all from your
booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
i) The extent of our liability will in all cases be limited as if we were carriers under the
appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by
air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect
to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for
copies of these Conventions from our offices. Please contact us. In addition, you agree that the
operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that
journey. When arranging transportation for you, we rely on the terms and conditions contained
within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all
of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract
with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be
deemed to be included by reference into this contract.
ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding
Regulation 2004, any liability we may have to you under our contract with you, arising out of the
same facts, is limited to the remedies provided under the Regulation as if (for this purpose only)
we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are
entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim
to us and our supplier(s) strictly in accordance with the complaints procedure set out in these
conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under
18 years) must also assign to us or our insurers any rights they may have to pursue any third party
and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s)
of any description:
(b) which on the basis of the information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if we breached our contract with
you; or
(c) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our
agreement or where they are not advertised on our website. For example any excursion you book
whilst away, or any service or facility which your hotel or any other supplier agrees to provide
for you.
(8) Where it is impossible for you to return to your departure point as per the agreed return
date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you
with any necessary accommodation (where possible, of a comparable standard) for a period not
exceeding three nights per person. Please note that the 3 night cap does not apply to persons with
reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical
assistance, provided we have been notified of these particular needs at least 48 hours before the
start of your holiday. For the purposes of this clause, “unavoidable and extraordinary
circumstances” mean warfare, acts of terrorism, significant risks to human health such as the
outbreak of serious disease at the travel destination or natural disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely back to your departure
point.

28. Insolvency Protection for Your Package Holiday
We provide financial security for flight-inclusive packages by way of our Air Travel Organiser’s
Licence number 0252, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex,
RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on what this means for you and who to
contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The
price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the
ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised
prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL
Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and
European Economic Area (EEA).
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed
on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the
supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you
with the services you have bought (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that alternative ATOL holder. However,
you also agree that in some cases it will

not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a
claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely
to those Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned to another
body, if that other body has paid sums you have claimed under the ATOL scheme.

29. Prompt Assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you
such prompt assistance as is appropriate in the circumstances. In particular, we will provide you
with appropriate information on health services, local authorities and consular assistance, and
assistance with distance communications and finding alternative travel arrangements. Where you
require assistance which is not owing to any failure by us, our employees or sub-contractors we
will not be liable for the costs of any alternative travel arrangements or other such assistance
you require. Any supplier, airline or other transport supplier may however pay for or provide
refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject
to the other terms of these Booking Conditions, we will not be liable for any costs, fees or
charges you incur in the above circumstances, if you fail to obtain our prior authorisation before
making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our
assistance in the event that the difficulty is caused intentionally by you or a member of your
party, or otherwise through your or your party’s negligence.

30. Early and Late Season Holidays

Our prices show especially good holiday value early and late in the season. However, as you would
expect, not all hotels, resort facilities, restaurants, night clubs and children’s activities may
be available at these times due to poor weather conditions and/or lack of support. Local suppliers
reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the
services provided. This could be due to cleaning, renovation or as a result of local conditions and
we cannot be held responsible for this.

SECTION C – SINGLE SERVICE BOOKINGS
This section applies to all single service bookings that you make with us (e.g. a flight only or
accommodation only booking) when we are acting in a Principal capacity. Please read this section in
conjunction with Section A of these Booking Conditions.

31. If You Change or Cancel Your Single Service Booking Changes:
If you wish to change any part of your booking after our confirmation invoice has been issued, you
must inform us in writing as soon as possible. This should be done by the lead person on the
booking. We will endeavour to make these changes if they are possible. Where we can meet a request,
all changes will be subject to payment of an amendment fee, which will be advised to you at the
time of your request, as well as any costs and charges incurred by us and/or incurred or imposed by
any of our suppliers in making this change.

Certain ticket arrangements may not be changeable after confirmation and any alteration may result
in a cancellation charge of 100%.
Cancellations:

If you or any other member of your party decides to cancel your confirmed booking you must notify
us in writing, immediately. This should be done by the lead person on the booking. Your notice of
cancellation will only take effect when it is received in writing by us at our offices and will be
effective from the date on which we receive it. The person to notify us of any cancellation must be
the same person that originally signed the booking form.

Should one or more member of a party cancel, it may increase the per person holiday price of those
still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges
as follows:

Cancellation Fees for Accommodation Only Bookings:

Period before departure in which you notify us
70 days or more*
Between 69-57 days
Between 56-43 days
Between 42-29 days
Between 28-15 days 14 days or less
*Not including day of departure
** Or deposit, whichever is greater

Cancellation Fees for Flight Only Bookings:

Cancellation Charge
Deposit plus any non-cancellable/changeable element
30% of the cost of booking** 50% of the cost of the booking** 70% of the cost of booking
90% of the cost of booking 100% of the cost of booking

Cancellation fees for Flight Only bookings are likely to be 100% of the value of booking, from the
time of booking. If you wish to cancel your Flight Only booking please call us and we can confirm
the cancellation charges applicable to your Flight Only booking.

Please note that insurance premiums and amendments charges are not refundable in any circumstances.
Important Note: Certain arrangements may not be amended after they have been confirmed and any
alteration or cancellation could incur a cancellation charge of up to 100% of that part of the
arrangements in addition to the charge above.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be
able to reclaim these charges.

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to
us.

This clause 32 outlines the rights you have if you wish to cancel your single service booking.
Please note that there is no automatic statutory right of cancellation under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
32. If We Change or Cancel Your Single Service Booking

We may in exceptional circumstances be required to cancel your booking in which case a full refund
of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you
may incur as a result of change or cancellation.

Very rarely, we may be forced by “force majeure” (please see clause 9) to change or terminate all
or some of your arrangements after departure. If this situation does occur, we regret we will be
unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a
result.
33. Our Responsibilities for your Single Service Booking

(1) Subject to the remainder of this clause, we have a duty to select the suppliers of the
services making up your booking with us with reasonable skill and care. We have no liability to you
for the actual provision of the services, except in cases where it is proved that we have breached
that duty and damage to you has been caused. Therefore, providing we have selected the
suppliers/subcontractors with reasonable skill and care, we will have no liability to you for
anything that happens during the service in question or any acts or omissions of the supplier, its
employees or agents.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss,
damage, expense, cost or other claim of any description if it results from:

(a) the act(s) and/or omission(s) of the person(s) affected; or
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services
contracted for and which were unforeseeable or unavoidable; or

(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the
consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen
or forestalled.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this
clause:
(a) loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to
the excess on your insurance policy which applies to this type of loss per person in total because
you are required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by
you in total. This maximum amount will only be payable where everything has gone wrong and you have
not received any benefit at all from your booking.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim
to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in
these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under
18 years) must also assign to ourselves or our insurers any rights they may have to pursue any
third party and must provide ourselves and our insurers with all assistance we may reasonably
require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s)
of any description: (a) which on the basis of the information given to us by you concerning your

booking prior to our accepting it, we could not have foreseen you would suffer or incur if we
breached our contract with you; or (b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our
agreement or where they are not advertised on our website. For example any excursion you book
whilst away, or any service or facility which your hotel or any other supplier agrees to provide
for you.

34. Insolvency Protection for Single Service Bookings
Where you have booked a Flight Only arrangement with us, we provide financial security for ATOL
protected flights by way of our Air Travel Organiser’s Licence number 0252, issued by the Civil
Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350,
email: claims@caa.co.uk.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on what this means for you and who to
contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The
price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the
ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised
prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL
Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and
European Economic Area (EEA).

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed
on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the
supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you
with the services you have bought (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that alternative ATOL holder. However,
you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in
which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer
where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you
under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely
to those Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned to another
body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide full financial protection for all single service bookings which don’t include flights,
by way of a bond held by ABTA Ltd (The Travel Association, 30 Park Street, London, SE1 9EQ
www.abta.co.uk, ABTA Membership Number: V089X).