- Your money is protected
- Flexible holiday changes
- ABTA & ATOL protected
- Deposits from £49pp
Terms and conditions of making a booking
1. Introduction
1.1 Booking of Accommodation through this web site (the “Site”) is subject to these terms and conditions (the “Terms and
Conditions”).
1.2 In these conditions a reference to
a) “you”, “your” means the person who (either personally or through an Agent) makes the booking and everyone else named on
the booking (including anyone added or substituted at any time);
b) the “Lead Name” means the person identied on the booking conrmation as the “lead name” and to whom the invoice for
the Accommodation will be addressed;
c) “Accommodation” means the hotel room(s), apartment(s), villa(s) or other form of accommodation and related services or
products which you have booked or wish to book through the Site;
d) “Hotel” means, as the context requires, the hotel in which a particular hotel room is situated, the apartment block in which a
particular apartment is situated or the villa complex of which a particular villa is part;
e) “Accommodation Provider” means the owner and/or provider of the Accommodation;
f) “Agent” means a person who makes a booking for Accommodation for another (whether in the course of business or
otherwise); and
g) “Magic Rooms”, “we”, “us”, “our” mean Magic Rooms Accommodation Limited, a company registered in England and Wales
with registration number 8956167 and registered address Unit 2, Hardmans Business Centre, New Hey Hall Road,
Rawtenstall, BB4 6HH, United Kingdom.
1.3 Please read the Terms and Conditions carefully. They apply to all bookings made through Magic Rooms and to all members of
your party.
2. Your contract for accommodation
2.1 We act as booking agent on behalf of the Accommodation Providers whose Accommodation appears on the Site and your
contract will be made with one of these Accommodation Providers.
2.2 When you book Accommodation, we send you an e-mail conrmation of your booking and it is at the time that we send this
conrmation that a binding contract between you and the Accommodation Provider comes into existence and the date of the
contract is the date that appears on the conrmation.
2.3 It is important to check carefully the details of your booking, when you receive your conrmation email. If you want to cancel
or change your booking later, you may have to pay amendment or cancellation charges (set out below). These can be the full price
of the accommodation booked.
2.4 In parties of two or more people, the person who makes the booking, entering their name as the “Lead Passenger”, accepts
responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to the
“Lead Passenger”, who is responsible for ensuring that the other members of the party are kept fully informed.
2.5 Once the contract is made, the accommodation provider is responsible for providing you with the Accommodation you booked
and you are responsible for paying for it, in each case subject to the booking conditions stated here and to any other terms and
conditions specic to the relevant Accommodation.
2.6 Should you wish to make an amendment or cancel your booking, we must receive conrmation by e-mail. We will only accept
conrmation from the “Lead Passenger”.
2.7 If you are aged under 18 (on date of departure) and your parents or guardians are not travelling with you, they must write to us
with their written consent..
3. Payments
3.1 If you book more than eight weeks before your arrival date at the Accommodation, we require you to pay a deposit of £50.00
when you book. The balance of the price of the Accommodation is payable eight weeks before your arrival date at the
Accommodation. Unless you advise us that you wish to cancel your booking before the balance due date, we will automatically
take payment from your credit card of the balance due. By agreeing to these booking conditions, you consent to this procedure.
3.2 If you book less than eight weeks before your arrival date at the Accommodation, you must pay the full price of the
Accommodation when you book.
3.3 Payments may be made by any major credit or debit card. We use sophisticated encryption technology to ensure your credit
card details are secure.
3.4 Your booking may be cancelled if you fail to make payment on time and you will be liable to pay the cancellation charges set out
below.
3.5 Payment for incidental extras (e.g. refreshments from mini bars, telephone charges, etc.) has to be made directly to the
Accommodation Provider when you check out.
3.6 Infants under the age of 2 when sharing with 2 full fare paying adults are normally accepted by suppliers free of charge if there
is space in the room. However, payment must be made directly to the hotel for any additional services such as cots or food.
3.7 Extra beds for third adults and children sharing a room with 2 full fare paying adults may be sofabeds or folding beds.
4. Checking in and out of the Accommodation
4.1 Accommodation has to be cleaned after the departure of previous guests and will, therefore, normally only be accessible after
2pm. This will, however, vary by Hotel and individual arrival.
4.2 If you arrive at your Accommodation early in the morning and require access to your Accommodation, it will have to be booked
from the previous day.
4.3 On arrival at your accommodation, you will be required to register and your Accommodation will be allocated to you upon
completion of registration.
4.4 To allow the Accommodation Provider to clean the Accommodation before the arrival of other guests, you must check out of
your Accommodation before 12 noon on the last day of your stay.
4.5 The local authorities in certain countries may impose additional taxes (tourist tax, eco tax, city tax etc.), which have to be paid
locally (e.g. at the hotel). You are exclusively responsible for paying such additional taxes directly to the accommodation on arrival.
5. Making changes to your booking
5.1 If you want to change any aspect of your booking after we have sent your conrmation, we will do our best to help. However;
the Accommodation Provider has no obligation to make any change, although it will permit you or any member of your party who
is prevented from travelling to transfer the booking to someone else, provided you give us reasonable notice of the transfer.
5.2 You must conrm any change by e-mail. If the Accommodation Provider is able to make the change, we will make an
administration charge and there may potentially be additional charges from the Accommodation Provider, depending on their
terms and conditions. Our administration charge is £15 per booking alteration.
5.3 If you change the number of people booked, the price for the Accommodation will be re-calculated for the new party size. If for
example your party is reduced in number, this may mean that accommodation is under-occupied and each of the remainder of
your party may have to pay more.
5.4 If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all
requests are subject to availability and any extra cost must be paid immediately direct to the Accommodation Provider.
6. Cancelling your entire booking
6.1 The Accommodation Provider starts to incur costs for your booking from the time it is conrmed. Furthermore, the closer to
the date of your holiday, the less likely it becomes that the Accommodation Provider will be able to re-sell the Accommodation.
6.2 This means that there will be charges for cancellation and the nearer it is to the time of your holiday, the higher those charges
will be.
6.3 If you wish to cancel a conrmed booking, this must be done by e-mail by the Lead Name (i.e. the person to whom the invoice
for the booking was addressed).
6.4 Cancellation charges will be calculated as set out below and will be notied to you within two weeks of cancellation.
CANCELLATION DATE CANCELLATION TERMS
More than eight weeks (56 days) before commencement of the stay in
the accommodation
Loss of £50.00 deposit
More than seven days but less than 56 days before commencement of
stay
Loss of £50.00 deposit plus cost of one night’s
accommodation
Less than seven days before commencement of stay Loss of full cost of accommodation booked
6.5 These charges also apply if for any reason you have failed to make payment on time and we cancel your booking.
7. Changes to your booking made by the Accommodation Provider
7.1 If the Accommodation Provider makes a change to your booking, we will inform you as soon as possible, but will have no other
liability towards you. No refunds can be given for stays that are ended earlier than planned.
7.2 We will try to avoid having to make any changes to any bookings. If in the unlikely event that we are informed by the
Accommodation Provider that they are unable to provide the accommodation which you have booked, we will try to provide you
with similar accommodation of equal standard. If we are unable to do this or you prefer not to accept our alternative, you may
cancel free of charge.
8. Holiday Insurance
8.1 We strongly recommend that you take out adequate holiday insurance. It is your responsibility to check you have adequate
insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of
assistance including return to the UK in the event of an accident or illness.
9. Special requests
9.1 If you have any special requests that do not form part of the standard services for the Accommodation to be booked as
described in the Site (for example dietary requirements, cots or room location) please let us know in writing at the time of booking.
9.2 We will pass on all such requests to the relevant Accommodation Provider, but unfortunately cannot guarantee that they will
be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you
in this respect.
10. Our responsibility to you for your booking
10.1 Because we are acting only as a booking agent we have no liability for any of the Accommodation arrangements and in
particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.
10.2 Any claim for damages for injury, illness or death arising from your stay in the Accommodation must be brought against the
Accommodation Provider and will be under the jurisdiction of the law of the country in which the Accommodation is based.
11. Complaints procedure
11.1 If you have a complaint while you are staying at the Accommodation, you must inform the management of the Hotel
immediately, in order to give them the chance to resolve the problem. Any right to compensation may be lost if you fail to do this.
11.2 If the issue is not resolved to your satisfaction, you should contact our Emergency Line in the UK on +44 8444 820089. We
will act as an intermediary to try and rectify the problem. In the event that we are unable to do so and you wish to take matters
further, you must do so directly with the Accommodation Provider concerned.
12. Your conduct
12.1 When you book Accommodation through Magic Rooms, you accept responsibility for the proper conduct of yourself and your
party during your stay. The Accommodation Provider reserves the right to terminate at any time your stay in the Accommodation
or that of any member of your party if, in their reasonable opinion, your conduct is improper.
12.2 Full cancellation charges will then apply and no refund will be given. Furthermore, the Accommodation Provider shall be
under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of their terminating
your stay in accordance with this paragraph.
12.3 If your actions or those of any member of your party cause damage to the Accommodation in which you are staying, you
agree to fully indemnify us against any claim (including legal costs) made against us by the Accommodation Provider. You will also
be liable to make a reimbursement before the end of your stay to the Accommodation Provider for any such damage caused.
13. Bookings made by or through Agents
13.1 Where a booking is made by or through an Agent, you will be deemed to have been given notice of and to have agreed to
these terms and conditions by virtue of the Agent having agreed to them on your behalf.
13.2 If the person who makes the booking is an Agent, by agreeing to these terms and conditions, such Agent warrants and
represents that it has explained to you the nature and scope of these terms and conditions.
13.3 Without prejudice to the generality of Clause 2.1, nothing in these terms and conditions renders us liable for (i) any sums due
from any Accommodation Provider to any Agent or (ii) any obligation any Agent may have to you (whether to disclose or rebate
any commission, deductions, discount, agency fee or similar payment or otherwise).