We use cookies to improve your experience on our website. By continuing to use our site, you are agreeing to the use of cookies as described in our privacy policy, which also has information on how to manage them.
Search for more holidays

1 – Definitions

 

2 – Purpose and applicable regulations

 

3 – Ticket

 

4 – Fares

The price of the Ticket only includes carriage from the departure airport to the destination airport, as well as all scheduled stopovers in the case of Conjunction Tickets. The price of the Ticket or Conjunction Ticket does not include land transport services between airports, nor between the airports and/or terminals of the destination city.

The prices of the Carrier’s Tickets are dynamic and depend on the retail channel.

If the customer purchases the ticket at the airport ticket office, a €10 administration fee will be added per booking.

The Carrier’s prices always include VAT, fuel surcharges – where applicable – and the taxes established by each airport authority. We will expressly indicate any other fees for optional services (rates for additional services to the flight) and you will have to accept them before making your payment. Fees and taxes are governed by decisions beyond the Carrier’s control and are subject to constant modifications and reviews, which may occur after a ticket has been purchased. If there is an increase in a fee or tax payable by the passenger after the ticket has been purchased but before the passenger has flown, and if the carrier decides to review the price by transferring the increase to the passenger, s/he may either (i) pay the difference with regard to the fees shown at the time of purchase by expressly authorising the carrier to charge the increase or the difference to the same credit card used to pay for the ticket or conjunction ticket if this was the form of payment employed, or (ii) terminate the contract of carriage. In any case, the Carrier is entitled to cancel the bookings of any Passengers who have not expressly chosen any of the options offered by the Carrier and have therefore not paid the difference in fees before the date of the flight.

The price and additional services are payable in euros.

Nevertheless, the Carrier may accept other currencies at their discretion. In such cases, the Carrier shall be entitled to set the exchange rate taking into account the price of the currency on international markets and, if applicable, other additional objective criteria, such as administration fees.

If your Ticket is non-refundable and you do not use it / board the plane, you can apply, either by post, by calling Customer Services or via an online form, for a refund of: taxes; fees and charges imposed by a government, other authority or airport operator; and government scheme costs.

The amount will be refunded within 30 days of making the request.

We will deduct an administration fee of no more than €15 from the refund.

You must submit your application for a refund directly to us. We will not process any application for a refund we receive from a third party.

If you are prevented from flying because of an exceptional circumstance, you must submit your claim to our Customer Service Department along with a copy of one of the supporting documents explained below. You can do this by filling in the online form entitled “Request refund for justified reasons” available on our website, by telephone or by post.

The following contingencies will be considered exceptional circumstances, will be studied on a case-by-case basis and will be individually governed by their respective conditions:

If your request is accepted due to an exceptional circumstance, you may request a change of date or a credit note for the amount paid for the booking, which you must use within eighteen (18) months of the credit note approval date. Any changes will be subject to the fare available when making the change to the booking. Partial refunds of bookings are not permitted.

In addition to the above, in the event of death, legal summons and other inexcusable public duties, you or your relative may also have the option of requesting a cash refund for the ticket.

Claims received after this period will not be admitted, except in the event of force majeure, and in any case the claimant must have notified the Carrier by telephone prior to the departure of the flight affected.

Passengers travelling for free or on a reduced-fare ticket that is not directly or indirectly available to the general public shall not have the rights as provided for other Passengers in Regulation 261/2004, of 11 February 2004. Furthermore, they must at all times be able to justify the reduced fare or free nature of their ticket.

The Carrier shall issue Passengers with invoices when expressly requested via the Internet or by phone.

The Carrier shall not be liable for any additional charges made by the entity that provides the specific payment method for the Passenger.

 

5 – Special discounts for residents and large families

 

6 – Seat reservation. Early seat booking

 

The seat reservation for a flight shall be confirmed once the Carrier issues the Ticket without requiring subsequent confirmation of the reservation.

The Passenger shall be entitled to make flight date changes (time or day) and passenger name change within 24 hours after the booking was issued with no penalty. In this case, the Passenger will only need to pay the fare difference (if any).

After the first 24 hours, the passenger name change will only be possible if the fee for additional services is paid and, if applicable, the difference between the price of the original Ticket and the price of the new Ticket. If the new Ticket has a lower price, this difference shall not be refunded. The name of the Ticket holder in a booking for any type of Ticket must be the same for all of the included flights. Therefore, the Ticket holder may not be changed if any of the flights included in the booking have already been completed.

A change of passenger is only permitted once the corresponding charge  (Fees for additional services) has been paid, as well as the difference between the price of the original Ticket and the price of the new Ticket, if any. If the new Ticket has a lower price, this difference shall not be refunded. The name of the Ticket holder in a booking for any type of Ticket must be the same for all of the included flights. Therefore, the Ticket holder may not be changed if any of the flights included in the booking have already been completed.

Correcting spelling mistakes (like adding, removing or changing letters) in the name, provided it is clear that it is the same person, can be done at any time without incurring any administration costs and without having to pay the difference between the price of the original Ticket and the price of the new Ticket. Such corrections will include:

The price of the Ticket, all taxes and fees, along with all charges relating to the booking must be paid in full upon confirmation of the booking. If payment is not verified, the contract of carriage shall not be considered valid and we shall cancel the booking without prior notice.

The option of selecting a seat is subject to the conditions of each Fare, as set out in General Condition 9.

Early seat booking is optional and subject to seat availability at the time of the request and applies exclusively to Passengers with a previously issued Ticket. If the passenger does not choose a seat at the time of booking or adds this service later, Vueling will allocate a seat automatically according to availability and at no cost to the passenger.

 

If the passenger subsequently wishes to change a reserved seat, Vueling will allocate the new seat purchased according to availability but will not refund the supplement paid for the first seat

This is service is not available as part of the online check-in process for the passengers indicated below. They will have to check in at the airport to be allocated their seat:

The booking and use of the seat cannot voluntarily be transferred to another Passenger.

No deductions are applied for Residents or Large Families as this is a voluntary option for Passengers. The cost of early seat booking includes all applicable taxes.

The Carrier may change the allocation of booked seats for operational reasons, safety or control. This is especially valid in the case of seats located next to emergency exits, which may not be occupied by passengers who require seatbelt extensions, pregnant women,  children under 12 years of age, passengers with small children or persons with functional disabilities or – in general – all those who, in the event of an accident, are unable to provide the flight crew with assistance as required by international aeronautical regulations applicable to Passengers occupying the aforementioned seats.

If the Passenger subsequently wishes to change a reserved seat, the Carrier shall assign a new seat according to availability or choice, but shall not reimburse the extra charge paid for the first seat.

The Carrier may change the allocation of booked seats for operational reasons, safety or control. This is especially valid in the case of seats located next to emergency exits, which may not be occupied by Passengers who require seatbelt extensions, pregnant women, minors under fifteen years of age, Passengers with small children or persons with functional disabilities or – in general – all those who, in the event of an accident, are unable to provide the flight crew with assistance as required by international aeronautical regulations applicable to Passengers occupying the aforementioned seats.

If the Passenger subsequently wishes to change a reserved seat, the Carrier shall assign a new seat according to availability or choice, but shall not reimburse the extra charge paid for the first seat.

At airports located in EU member states, it is the responsibility of each airport to provide assistance for Passengers that are disabled or have reduced mobility. As long as Passengers make their request for assistance at least 48 hours before departure, the Carrier will ensure that the request is received by company providing the airport assistance service. Once at the airport, the Passenger must go to one of the official meeting points designated for this purpose and request assistance there. It is recommended that the Passenger consult a map of the airport in order to locate the closest meeting point.

At non-EU airports, the Carrier shall – within the terms and conditions laid down in law – provide assistance for passengers with disabilities or reduced mobility who have requested this service at least 48 hours before the flight.

At no additional charge, the Carrier shall provide the assistance specified in Annexe II to Regulation (EC) No 1107/2006, of 5 July, for Passengers with reduced mobility who have stated their need for special assistance and who are departing from, arriving at or travelling through an airport included in the journey specified on a Ticket or on a Conjunction Ticket.

Passengers with a leg in plaster may fly as long as they provide a medical certificate that proves that the plaster cast was applied more than 24 hours earlier and under the following conditions:

The Passenger shall not be able to reserve just one seat to avoid having to comply with the conditions set out herein. In all cases, the Passenger must contact the Carrier’s Customer Services Department to reserve the adjacent seat(s).

 

7 – Times, connections, delays, diversions, changes, flight cancellations and Passengers refused boarding

Schedule Changes

The departure and flight times shown in your booking or itinerary may change between the date of booking and your date of travel. We do not guarantee a particular departure and flight time and they do not form part of your contract with us.

If, after issuing your ticket, we change the scheduled departure time, we will notify you if you have given us or our authorised agents your contact information.

You will be entitled to a full refund of all amounts you have paid in connection with the changed flight, if, before the date of travel:

(i) we change the scheduled departure time by more than five hours;

(ii) this is unacceptable to you; and

(iii) we cannot book you on an alternative flight which is acceptable to you;

This clause applies in respect of schedule changes as distinct from EU Regulation 261/2004. For cancellations and delays your rights and remedies are provided for in EU Regulation 261/2004 or Montreal Convention 1999.

·        Dispute Resolution

If you would like to make a complaint please contact our customer relations team who can be contacted here. (Customer Services Centre)

More information on our complaints procedures can be found here. (Customer Services Centre)

If you live in a country within the European Union, an Online Dispute Resolution platform has been set up by the European Commission. You can find out more about the Online Dispute Resolution service here. (European Commission website)

Please note that, as Vueling is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your Vueling complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.”

 

8 – Luggage: dangerous goods and prohibited items, checked and hand luggage, delivery

 

Before check-in, passengers must attach a label to their luggage indicating their true and up-to-date contact details. The carrier will assume full responsibility for the luggage as soon as it is checked in. The carrier will provide passengers with a luggage identification tag for all checked luggage. This tag must be retained until the luggage is collected.

For security reasons, the carrier may ask to search, screen or X-ray passengers’ luggage. Luggage may be inspected in a passenger’s absence (even if it means forcing the locks), with assistance from the competent authorities, to determine whether it contains any of the prohibited items mentioned in these Conditions.

If a passenger will not allow their luggage to be inspected, the carrier may refuse to carry both them and their luggage without refund or any other liability. If a passenger is injured when being searched or scanned, or if the X-ray or scanner damages their luggage, the carrier will not be liable unless the injury or damage was caused through their fault or negligence.

If required to do so, passengers must be present while customs agents or other government officials are inspecting their hand or checked luggage. The carrier will not be liable for any loss or damages suffered by a passenger resulting from non-compliance with this requirement, unless they were caused by the carrier’s fault or negligence.

Items that endanger the aircraft or the people or equipment on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), which include but are not limited to gas cylinders, flammable liquids and solids, poisons, radioactive material, corrosives, firearms and explosives, will not be accepted for carriage in the cargo hold or overhead lockers on board without the carrier’s prior express. For more information, please check our regulations  (Dangerous goods regulations) on the carriage of dangerous goods.

If you have any queries regarding which articles you can carry on to the aircraft or check in for carriage in the cargo hold, or where specific items should be carried, please contact us before you travel or ask at the ticket sales desk or customer services desk when you arrive at the airport.

The following items are prohibited in the security areas at the airport and in your hand and checked luggage:

We offer a variety of checked luggage options for all fares: 15, 20, 25 and 30 kg. The Optima and Family fares include one (1) checked 25kg bag at no additional cost to the passenger (except babies).

All of our fares allow passengers to check in more than one (1) item of luggage, providing they pay the corresponding fee  (Fees for additional services) per item. Flights to and from Cairo, Alexandria, Luxor, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier are subject to weight limitations and luggage is therefore restricted to one (1) item per passenger. The allowance of a checked item may be increased up to 32 kg, paying the corresponding surcharge.

The carrier may refuse to carry all or part of any luggage exceeding this allowance or for which the corresponding surcharge has not been paid. For infants under two (2) years of age, passengers my carry one (1) pushchair, basket or cot, provided it is fully folded.

Sports equipment such as golf clubs, fencing swords, surf and snow boards, body boards and skis, as well as large musical instruments, may be carried in the hold provided that they do not exceed the maximum weight and dimensions permitted and are securely and properly packed to protect them from damage. Bicycles and musical instruments must be placed inside a rigid box or case for transportation. In the case of sports or special equipment, passengers must accept the specific conditions and fees  (Fees for additional services) at the time of booking.

The carrier is not responsible for poorly packed, perishable, damaged or fragile items. Neither is it responsible for luggage in a state of ill repair or containing concealed damage.

All of our fares include the carriage of one item of hand luggage (max. 40x20x30 cm), which must fit under the seat in front of you, without being an obstacle.

For bookings made on or after 4 November 2022, only the TimeFlex fare includes a second item of hand luggage for placing in the overhead compartment (max. 10kg and 55x40x20 cm). This free item of hand luggage for the overhead compartment also applies if the customer has Premium status, is travelling with a baby (infant under 2 travelling on the adult’s lap) or has reduced mobility and has requested the airport assistance service.

Passengers who book the Basic, Optima or Family fare can also add this item of land luggage for the overhead compartment through the Vueling website or app or at the check-in desk by paying an additional cost. (Fees for additional services)

For bookings with more than one passenger where some of the passengers want to include this second item of luggage (55x40x20 cm) and others don’t, the booking for the passenger or passengers who do want to include the service will have to be made separately through our digital channels (website or mobile app), by calling our Customer Service Centre or in person at the airport (subject to availability).

In exceptional cases and for operational reasons or due to space restrictions, we may have to place the second item of hand luggage in the hold, in which case we will refund the amount paid.

At the boarding gate, any hand luggage that does not comply with the carrier’s conditions of carriage, i.e.:

  1. a) it hasn’t been checked in at the check-in desk, in the cases allowed (mentioned above);
  2. b) it hasn’t been booked as an additional service and is not included in the fare conditions; or
  3. c) it exceeds the stipulated amount, weight or size;

will be removed and placed in the hold, at an additional cost  (Fees for additional services). If you are not sure whether your luggage meets the weight and size requirements, you should verify this at the check-in desk before proceeding through security. At the boarding gate, passengers must remove all valuable items from their hand luggage if this has to be carried in the hold. The Carrier will not be liable for undeclared valuable items that get lost or for luggage that may be left by passengers if said luggage is refused on board at the boarding gate.

The following items may not be carried as hand luggage:

(i) Firearms and other devices that discharge projectiles (including all kinds of firearms such as pistols, rifles or shotguns, toy guns, imitation firearms, compressed air and CO2 guns, signal flare pistols and starter pistols, bows, crossbows and arrows, harpoon guns and spear guns, slings, catapults and component parts of firearms, except telescopic sights).

(ii) Devices designed specifically to stun or immobilise (including stun guns, tasers and stun batons, animal stunners and killers, disabling and incapacitating chemicals, gases and sprays, such as tear gas, acid sprays and animal repellent sprays).

(iii) Objects with a sharp point or sharp edge (including axes, hatchets and cleavers, ice axes and ice picks, knives with blades of more than 6 cm, razor blades, scalpels, ski and trekking poles, scissors with blades of more than 6 cm, martial arts equipment with a sharp point or sharp edge, swords and sabres).

(iv) Blunt instruments (such as baseball and softball bats, clubs and batons, and martial arts equipment).

(v) Explosives and incendiary substances and devices (such as ammunition, blasting caps, detonators and fuses, replica or imitation explosive devices, mines, grenades and other explosive military stores, fireworks and other pyrotechnics, smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives).

(vi) Workmen’s tools capable of being used either to cause serious injury or to threaten the safety of aircraft (including crowbars, drills and drill bits, tools with a blade or a shaft of more than 6 cm, such as screwdrivers and chisels, saws, blowtorches, bolt guns and nail guns).

(vii) Lithium batteries (in smart luggage, drones or other equipment) must be removed and properly secured for carriage in the cabin. Luggage that does not comply with these conditions will not be carried.

In accordance with the provisions of Regulation (EU) 185/2010, containers with liquids, aerosols and gels and products of a similar consistency (for example, toothpaste, hair gel, drinks, soups, perfume, shaving foam, aerosols, food spreads, and other items with similar consistencies, etc.) may only be carried as hand luggage providing that they are carried in containers with a capacity not greater than 100 ml, which will be placed inside a transparent bag with a maximum capacity of 1000 ml or equivalent that is completely sealable. Only one bag per passenger is allowed.

It is also permitted to carry diet products, medication (liquids or semi-solids) to be used on board, as well as necessary medical instruments such as syringes, for which you should provide a certificate of authenticity at security when required.

It is permitted to take on board liquids purchased at:

(i) Shops at the departure airport located beyond the security control point, points of sale subject to approved security procedures as part of the airport security programme, providing they are packed in a tamper-evident bag and that the passenger can prove they have been purchased at that airport on that same day.

(ii) At points of sale situated in the security restricted area subject to approved security procedures as part of the airport security programme.

(iii) At shops in other EU airports, on condition that the liquids are packed in a tamper-evident bag inside which satisfactory proof of purchase at airside at that airport on that day is displayed.

The carrier recommends reading these regulations for more details on the current prohibitions concerning hand luggage.

The carrier may refuse, at any time and with no economic compensation, all hand luggage that fails to meet the requirements set out in these Regulations.

All hand luggage must be placed under the seat in front of you, in the overhead lockers installed for that purpose, or where specified by the cabin crew. Passengers will be liable for all damages to the carrier or to third parties caused by their luggage, except when such damages arise through negligence by the carrier.

Adults travelling with a baby (infant under 23 months) on their lap may carry a 5 kg baby bag in addition to their own hand luggage.

Passengers may collect their luggage as soon as the carrier makes it available to them at the points designated for this purpose at the destination airport. The unprotested collection of luggage on the part of the holder of the luggage identification tag or ticket within the legally stipulated periods implies that they waive the right to make subsequent claims.

If their luggage is lost, the passenger authorises the carrier to conduct, either themselves or through a third party, the necessary investigations to locate the owner by means of items or elements inside or on the outside of the luggage, with due respect for the confidential nature of the personal data obtained.

Failure to collect luggage within seven (7) days of it being made available gives the carrier the right to charge ten euros (€10) per day for storage. Failure to collect the luggage within six (6) months of it being made available gives the carrier the right to dispose of it without liability.

If a passenger claims an item of luggage but fails to provide the corresponding identification tag, the item in question will only be delivered to them if they can provide satisfactory proof that it belongs to them. In justified cases, before delivering the luggage to the passenger, the carrier may ask them to cover the costs of any loss, damage or expense incurred by the carrier as a result of delivering said luggage.

The carrier is entitled to impede or deny the delivery of luggage to any passenger carrying a suspicious item of luggage, or upon a request in this regard from another passenger or from the security forces of Spain or any other country. In such cases, the passenger must complete all procedures laid down by law before collecting the luggage and the carrier shall not be held liable for the delayed or denied luggage delivery.

If the passenger purchases two (2) or more point-to-point flights, it is their responsibility to allow sufficient time to collect their checked luggage from the first flight (if applicable), check it in again, go through security and reach the boarding gate of the second and/or subsequent flights. The above provisions do not apply to conjunction tickets.

In the case of conjunction tickets, the passenger must check in their luggage at the departure airport and collect it at the destination airport, and the carrier will be responsible for handling the luggage during all stopovers included in the route.

9 – Basic, Optima, Family and TimeFlex Fares

·        Basic fare

The Basic Fare includes the carriage of one piece of hand luggage (max. 40x20x30 cm), which must be placed under the seat in front of you, without being an obstacle. If you want to take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost (Fees for additional services).

Other services such as checking in more luggage or choosing a seat in advance are subject to payment of the corresponding fees (Fees for additional services).

·        Optima fare

The Optima fare includes, in addition to the features of the Basic fare, the following services:

(i) Free selection of a specific seat from the ones available for this fare.

(ii) One item of hand luggage (maximum 40x30x20 cm), which must be placed under the seat in front. If you want take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost.

(iii) Free check-in of one item of luggage (maximum 25 kg).

·        Optima fare bookings

You can book the Optima fare provided it is available for your journey.

You will automatically receive the boarding pass by email when you complete the purchase process, provided that a seat has been assigned.

·        Changing Optima bookings

You cannot change your Optima fare to the Basic or TimeFlex fare.

Once you have booked the Optima fare, you can only change the date, times and name within the fare itself, subject to the corresponding fee.

·        Family fare

The Family fare includes the following services:

(i) Free selection of a specific seat from the ones available for this fare.

(ii) One item of hand luggage (max. 40x30x20 cm), which must be placed under the seat in front of you. If you want take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost.

(iii) Free check-in for one item of luggage (max. 25kg).

(iv) Priority boarding (only with children under 2).

(vi) Exclusive check-in desks at the main airports.

·        Family fare bookings

You can book the Family fare providing it is available for your route.

You will automatically receive the boarding pass by email on completion of the purchase process as long as a seat has been allocated.

·        Changing Family bookings

You cannot change your Family fare to the Basic or TimeFlex fare.

Once you have booked the Family fare, you can only change the date, times and name within the fare itself, subject to payment of the relevant fee.

·        TimeFlex fare

The TimeFlex fare includes the following services:

(i) Free selection of a specific seat from the ones available for this fare.

(ii) One item of hand luggage (maximum 40x30x20 cm), which must be placed under the seat in front.

(iii) One larger item of hand luggage for the overhead compartment (subject to availability; max. 10 kg and 55x40x20 cm). You can also check in this item of luggage for free at the check-in desk if you prefer.

(iv) Exclusive check-in desks and fast track through security. This service is only available at certain airports.

(v) Priority boarding.

(vi) Free cancellation up to 48 hours before the departure of the flight, with a refund in the form of a flight credit.

(vii) Free time change to another flight on the same day.

(viii) Flexibility to change the date of the flight, subject to seat availability and paying any difference between the original ticket and the price of the ticket available at the time of the change, plus the corresponding fee. If the available fare is lower on the new flight, the carrier will not issue a refund.

TimeFlex fare bookings

You can book the TimeFlex fare provided that it is available for your journey.

You will automatically receive the boarding pass by email when you complete the purchase process, provided that a seat has been assigned.

Changing TimeFlex bookings

You cannot change your TimeFlex fare to an Optima or Basic fare.

10 – Check-in and administrative requirements

Passengers must arrive at the airport in sufficient time with respect to the scheduled departure of their flight in order to complete all official formalities and, where applicable, check in their luggage. Check-in desks open 2 hours before departure and close between 40 minutes before scheduled departure (even if the flight is delayed). For flights to/from outside the Schengen Area, check-in desks open 2 hours and 20 minutes before departure and close 1 hour before scheduled departure. Temporarily, for flights from Amsterdam, check-in desks will open 2 hours and 20 minutes before and will close 1 hour before scheduled flight departure. Furthermore, also temporarily, for flights from Paris-Orly to non-Schengen destinations, check-in desks will close 1 hour and 15 minutes before scheduled flight departure.

After this period, no luggage shall be accepted and no boarding passes issued. Once the check-in deadline has passed, the Carrier is entitled to transfer the seats pertaining to Passengers with a booking and no advanced boarding pass who have failed to identify themselves at the corresponding check-in desk or at any other place specified by the Carrier within the check-in deadline to Passengers on the waiting list pending acceptance.

To check in luggage, Passengers must present the corresponding Ticket or booking number as well as a document that legally proves their identity. The Carrier reserves the right – for itself or third parties – to identify the Passenger by other means if it considers the documentation presented to be insufficient or if there is any doubt as to the identification or the validity of the documentation provided.

 

Boarding begins 40 minutes before departure. The boarding gate closes 20 minutes before departure time. The Carrier reserves the right to cancel the seat allocation and the booking of those Passengers who fail to board at least 20 minutes before scheduled departure. Passengers who arrive late at the check-in desk shall not be allowed to board, shall not be entitled to compensation for denied boarding and shall be liable for any damages to the Carrier in the event that their luggage must be located and taken off the plane due its having been checked in by a Passenger who failed to arrive at the boarding gate before the specified deadline.

Whenever possible, families travelling with children, Passengers in wheelchairs and Passengers with reduced mobility shall be given priority for boarding.

The Carrier provides a specific service for helping Passengers who miss their flight, upon payment of the corresponding fee, to board a later plane (Passenger Rescue). In the event that the Passenger decides to use this service, they shall remain subject to the provisions set out herein with regard to the new flight.

The Passenger will be responsible for obtaining, maintaining in their keeping and presenting when required, all entry and departure documentation required for countries from which, to which, or over which they are being transported, as well as health documentation or other documentation that could be demanded in such countries. The Carrier reserves the right to refuse to transport any Passenger who has not complied with such applicable laws, regulations, rules, demands or requirements, or whose documents do not comply with the former, in the Carrier’s judgement, or the judgement of authorities in the departure or arrival country.

In accordance with the Regulation (EU) No 610/2013 of the European Parliament and of the Council of 26 June 2013 amending Regulation (EC) No 562/2006 of the European Parliament and of the Council establishing a Community Code on the rules governing the movement of persons across borders (Schengen Borders Code), the Convention implementing the Schengen Agreement, Council Regulations (EC) No 1683/95 and (EC) No 539/2001 and Regulations (EC) No 767/2008 and (EC) No 810/2009 of the European Parliament and of the Council, for intended stays on the territory of the Member States of a duration of no more than 90 days in any 180-day period, which entails considering the 180-day period preceding each day of stay. The date of entry shall be considered as the first day of stay on the territory of the Member States and the date of exit shall be considered as the last day of stay on the territory of the Member States. Periods of stay authorised under a residence permit or a long-stay visa shall not be taken into account in the calculation of the duration of stay on the territory of the Member States. The entry conditions for third-country nationals from non-EU countries and countries which have not signed the Schengen Agreement shall be the following:

  1. a) they are in possession of a valid travel document (passport) entitling the holder to cross the border satisfying the following criteria: i) its validity shall extend at least three months after the intended date of departure from the territory of the Member States; ii) it shall have been issued within the previous 10 years.
  2. b) they possess a valid visa, if required pursuant to Regulation (EC) No. 539/2001 of the Council, of 15 March 2001, listing the third countries whose nationals must be in possession of visas when crossing the external borders and those whose nationals are exempt from that requirement (1), unless they hold a valid residence permit;
  3. c) they possess documents that justify the purpose and conditions of the intended stay, and they have sufficient means of subsistence, both for the period of the intended stay and for the return to their country of origin or transit to a third State into which they are certain to be admitted, or are in a position to acquire such means lawfully;
  4. d) they are not persons for whom an alert has been issued for the purposes of refusing entry in the SIS;
  5. e) they are not considered to be a threat to public policy, internal security, public health or the international relations of any of the Member States, in particular where no alert is issued in Member States’ national data bases for the purposes of refusing entry on the same grounds.

If, for any reason, a public authority in the countries to which, from which or over which carriage is undertaken should deny a Passenger entry into the country, including transitory, the Passenger shall pay the transport cost for their return to the airport of origin or to any other airport. The Carrier shall not be obliged to reimburse the Passenger for the portion of the Ticket price corresponding to the routes that the Passenger has not completed nor be held liable for this Passenger’s baggage.

In the event that the Carrier has to pay a fine or penalty or incur any expenses due to a breach on the part of the Passenger and their baggage (customs, police, etc.) of any laws, demands or other travel-related requirements of the countries to which, from which or over which carriage is undertaken, the Passenger shall, upon request from the Carrier, reimburse the amount paid or expenses that have been or will be incurred by the Carrier.

11 – Right of the carrier to deny the carriage of passengers and carriage restrictions

·        Right of the Carrier to deny Passengers carriage

The Carrier reserves the right to deny, at any time, carriage of a Passenger who holds a Ticket if, in the Carrier’s judgement:

If, for any of the reasons mentioned in this Clause, the Carrier has refused to transport the Passenger or has expelled the Passenger en route, at its discretion, the Carrier can cancel the remaining unused part of the Ticket. The Carrier is not responsible for any indirect damage and will not be liable for any loss, damage death or physical injury alleged to be due to the refusal to carry the Passenger or their baggage. In the event that the Passenger shows a violent, physical or verbal attitude, the Carrier may request the presence of the Airport Security Forces and Bodies to intervene.

·        Transport restrictions

o   Sick and contagious passengers:

The Carrier will not accept Passengers who are, or may be, suffering from a serious contagious disease or a disease that has triggered an official warning from the health authorities, such as severe respiratory infections, viral infections, tuberculosis or pneumonia.

o   Pregnant women:

The carrier agrees to carry women who are up to 27 weeks pregnant (inclusive) may travel without a medical certificate. When the journey takes place between weeks 28 and 35 of the pregnancy (both inclusive), the original doctor’s permission must be provided stating that the passenger is fit to fly, the period of validity and the doctor’s registration number and signature. Women who are at week 36 (32nd in the case of multiple pregnancies without complications) or more of their pregnancy may not travel.

o   Minors:

The Carrier does not offer Unaccompanied Minor service (UM). Minors under 12 years of age cannot travel without a responsible companion over 16 years of age.

Travel documentation

It is the responsibility of every passenger to ensure that they have valid travel documents that comply with Vueling’s requirements and those of the authorities of the destination or country they are travelling to.

If a visa is required, the child/infant must travel with the adult whose name is on the visa.

Type of Flight (from Spain) Type of Passenger Required documents
Domestic National Over 14 ID document or passport, not necessarily current.

Driving licence issued in Spain.

Under 14 Exempt, the person with whom they are travelling with is responsible.
EU/Schengen Valid passport or Identity Card, not necessarily current.

EU registration certificate.

Driving licence issued in Spain.

Third countries Valid passport or travel document.

Valid residence permit for Spain or any other Schengen state.

Driving licence issued in Spain.

EU/Schengen National Current passport or ID card.
EU/Schengen Valid passport or ID Card.
Third countries Valid passport or travel document.
Third countries National Valid passport.
EU/Schengen Valid passport or travel document.
Third countries Valid passport or travel document.

In all cases, minors must show one of the following documents: (i) identity document valid for international travel, including within the EU or a country that has a bilateral agreement with Italy, (ii) individual passport, (iii) travel permit (only for certain destinations) or birth certificate or extract of birth certificate with photo, issued in the town/city of birth and verified by the corresponding authorities.

On study tours or school trips with minors, the name of the person, institution or entity responsible for organising the trip must be specified on the declaration of temporary guardianship to travel outside of Italy.

Resident minors leaving Portugal: All minors, both Portuguese and non-Portuguese, who live in Portugal must carry a notarised letter of authorisation signed by a parent or legal guardian if they wish to leave the country unaccompanied. If the minor is travelling with a third party, the letter must also include the name of the person who is taking charge of the minor.

The letter of authorisation can be issued:

The standard form for minors leaving the country is available from the Portuguese Immigration Service website. “Requerimento de Certidão” is for Portuguese citizens. “Termo de Responsabilidade” is for non-Portuguese citizens.

12 – On-board conduct and extended use policy for electronic devices on-board

Extended use of electronic devices on-board

Phase Handheld PEDs Larger PEDs Personal headphones with cord WIFI, text and phone call functions
Boarding        
Extended departure ground delay (1)        
Taxi-out (2)        
Take-off (2)        
Cruise (2)        
From 10 minutes to landing PA (2)        
Landing (2)        
Taxi-in (2)        

Notes:
(1): prior the commander approval
(2): with “flight/aircraft mode” enabled.

13 – Liability for damage

Air carrier liability for passengers and their baggage is governed by the Montreal Convention of 28 May 1999 and Regulation (EC) No 2027/97 (amended by Regulation No 889/2002).

There are no financial limits to the liability for passenger injury or death. For damages up to 128,821 Special Drawing Rights (SDRs) per passenger, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. The air carrier shall without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. In the event of death, this advance payment shall not be less than 16,000 SDRs per passenger. An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of air carrier liability. Advance payments that are made by virtue of this article do not have to be paid back, unless:

Liability is excluded in the event of death, illness, injury, disability attributable to the passenger’s physical condition or deterioration of this condition.

In the event of damage caused by passenger delay, our liability is limited to 5,346 SDRs per passenger, unless we took all reasonable measures to avoid the damage or it was impossible for us to take such measures.

In the event of damage caused by baggage delay, our liability is limited to 1,288 SDRs per passenger. If the value of the baggage exceeds the above limit, the passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

If checked baggage is damaged, delayed, lost or destroyed, the passenger must inform the air carrier in writing as soon as possible and in any case within seven days for damaged baggage and within 21 days for delayed baggage. The aforementioned periods will begin from the moment the baggage is handed over.

We do not accept any liability for damage caused to unchecked baggage, unless the damage has been caused directly by airline negligence.

We only accept liability for damage in the event of destruction, loss or damage to checked baggage, if the cause of the destruction, loss or damage happened on board the plane or while the checked baggage was in our care. We will not be liable when the damage is caused by defective baggage. We will not be liable for damage to prohibited items in checked baggage, in accordance with section 8. Passengers are warned that we will not be liable for damage to perishable or fragile items, in accordance with section 8, unless:

These Conditions of Carriage apply to authorised agents, employees and representatives, in the same degree as they apply to the Carrier. The total compensation to be paid by the Carrier, as well as its agents, employees and representatives, shall not exceed the amount corresponding to the Carrier’s liability, should such liability exist.

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. The contracting air carrier is indicated on the ticket. 

Any action in court to claim damages must be brought within two (2) years from the date of the flight.

14 – Own and third party additional services

The Carrier provides a wide range of additional services which are offered to Passengers during the booking process and allow them to tailor the airline’s offers to their requirements

The Carrier has standing agreements with third party companies to offer Passengers services other than those relating to air carriage, such as hotel reservations, activities, car hire or VIP lounges, among others. In such cases and with respect to services taken out by Passengers in addition to the flight, these shall be governed by the terms and conditions of the third parties that provide the services, and the Carrier shall not be held liable for non-fulfilment on the part of the third parties in the rendering of the aforementioned services.

Notwithstanding the foregoing and in conformity with Directive (EU) 2015/2302 of 25 November 2015 on package travel and linked travel arrangements, the Carrier offers a guarantee for a refund on all payments made by the Passenger if the Passenger has booked additional travel services when visiting our website, only if the reason these services are not carried out is attributable to the Carrier’s insolvency.

In order to use this guarantee, Passengers should contact:

ACCREDITED INSURANCE (EUROPE),
representada por Futura Insurance Agencia de Suscripción SL
Avenida Aragón 12 entresuelo B
46021 Valencia – Spain
Attn. Siniestros: administracion@futurainsurance.es

15 – Passengers with reduced mobility (PRM). Carriage of mobility aids, oxygen and medicines. Passengers with a plaster cast

In accordance with Regulation (EC) 1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air, ground assistance for passengers with reduced mobility is the responsibility of airport managers or their assigned agents, who must receive advance warning of the services and needs of passengers on a given flight.

Article 2 of Regulation (EC) 1107/06 defines disabled person or person with reduced mobility as “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers”.

Since we have a limited number of seats for persons with reduced mobility, we recommend that you make your booking well in advance and inform us as soon as possible (at least 48 hours before the departure of your flight) of any special needs that you may have. If no such notification is received within this time frame, we will make all reasonable efforts to provide the assistance specified in such a way that you are able to take the flight booked, although it may not always be possible to provide such assistance.

The carriage limitations that may apply concern the applicable safety regulations and they may be dictated by factors such as the layout of the cabin, cargo considerations and any other factor or circumstance that impacts the implementation of the emergency procedures by the crew members operating the flight. In exceptional cases, we may have to deny boarding if it represents a risk to you, other passengers or the crew.

You can request PRM assistance by contacting our Customer Service Department or online through our website https://www.vueling.com

We cannot not assign PRM seats to passengers whose presence could:

(i) prevent the crew from carrying out their duties;

(ii) obstruct access to emergency equipment; or

(iii) prevent the evacuation of the plane in an emergency.

Accordingly, PRM passengers may occupy any row on the plane except for emergency exit rows and immediately adjacent rows, row 1 and the last row in the cabin.

All mobility aids must be checked in and we therefore request that you arrive at the check-in desk at least two (2) hours before the departure of your flight. This applies to manual or electric wheelchairs and other mobility aids. A member of the special assistance team will take you to your flight. If you prefer to go to the gate yourself, you must indicate this when you make your booking. Your wheelchair or mobility aid will be tagged as checked baggage but will only be loaded on to the plane when you reach the gate. It is therefore important that you arrive at the boarding gate at the time indicated on your boarding pass and at least forty-five (45) minutes before the scheduled departure of your flight. When you reach your destination, your wheelchair or mobility aid will be returned to you in the baggage reclaim hall. We do not have any wheelchairs or the space to accommodate your own wheelchair in the passenger cabin.

If you are totally dependent on your wheelchair, please contact us so that we can make the necessary arrangements.

For safety reasons, your wheelchair or mobility aid must be authorised for acceptance by the company and must meet the requirements indicated below. We company may refuse carriage if the wheelchair or mobility aid does not meet these requirements.

There are three (3) main types of batteries:

Battery type Description
Non-spillable Dry battery (including integrated battery)

Gel battery

Wet battery (sealed)

The battery terminals and other electrical circuits must be isolated.

The battery must be securely attached to the wheelchair or mobility aid, or removed (if specifically designed to allow this) following the manufacturer’s instructions.

You may carry a maximum of one spare battery with no limit to the Wh rating.

Lithium battery Lithium ion battery

If the battery is NOT removable, it must be securely attached to the wheelchair or mobility aid. There is no maximum Watt-hour limit if the battery remains in the device.

You must ensure that all electrical circuits are isolated and that the mobility aid cannot be activated accidentally.

If you remove the battery, you must follow the instructions of the manufacturer and take the battery with you as carry-on luggage. The battery may not exceed 300 Wh, or 160 Wh each if you take two (2).

The power requirements are the same for spare batteries, so you can only take a maximum of:

(a) One (1) lithium ion battery with a maximum of 300 Wh.
(b) Two (2) batteries with a maximum of 160 Wh each.

Batteries removed from the device and spare batteries must be protected from damage (e.g. placed in individual protective pouches).

Spillable Wet battery

We do not accept this type of battery on board.

We cannot provide additional oxygen to passengers who require it for medical purposes.

Neither can we accept oxygen cylinders because they are considered to be dangerous goods. However, the use of portable oxygen concentrators (POC) and CPAP machines for sleep apnoea is permitted on board, provided the following requirements are met:

We recommend that you carry a medical report certifying the need to use such equipment in case the airport authorities or crew request proof.

All mobility equipment and aids will be carried free of charge and will not be subject to excess baggage charges or to any weight limitations for checked baggage.

We recommend that you put all the medication you need on board in a separate bag inside your hand baggage. Please bear in mind that there is limited space in the cabin and your hand baggage may be placed in the hold if there is no room for it on board. In that case, you will need to take your medication out of your bag before it is removed.

It may be useful to carry a medical report or prescription, written in English if you are travelling outside Spain, especially if you are carrying syringes or any controlled medicines. This will avoid problems at the security controls.

Please also bear in mind that there are no medicine cooling facilities on board our planes, so we recommend packing such medicines in little cool bags. If you are going to carry an ice pack, you will need prior authorisation from our Customer Service Department.

You must wait for at least 24 hours before flying if you have just had a plaster cast fitted because the pressure in the cabin may cause excessive swelling, which could result in damage to the cast.

You may not book one (1) seat only to avoid compliance with these conditions. In all cases, you must contact our Customer Service Department to book the seat or adjacent seats.

16 – Allergies

 

The Carrier does not guarantee an allergen-free environment on the plane. Our in-flight menu offers food that contains nuts, peanuts or other potentially allergenic products; furthermore, we are not able to control whether food or other products or components carried on board by passengers may cause allergic reactions or not.

It is essential for all passengers with allergies to carry an epinephrine injection in case of an attack, together with a medical note certifying the need to carry it. Passengers must tell the cabin crew about their allergy as soon as they board the plane. The Carrier cannot accept liability if a passenger does not carry the injection.

17 – General Provisions

 

No agent, employee or representative of the Carrier is authorised to alter, modify or renounce any of the provisions set out in this Contract.

This Contract may be stored by the Passenger in electronic format.

Should any of the clauses or conditions of this Contract be declared illegal or invalid, the remaining provisions of the Contract shall remain valid.

18 – Legal Jurisdiction

 

Without prejudice to the provisions of current regulations, these General Conditions of Carriage shall be governed by Spanish Law.

Any disputes that may arise in relation to the General Conditions of Carriage set out herein shall be subject to the “non-exclusive jurisdiction” of Spanish courts.

19 – Contribute to sustainable fuel – Terms and conditions

These terms and conditions apply to the “Contribute to sustainable fuel” programme (the “Programme”) offered by Vueling. They supplement the company’s general conditions of carriage for passengers and baggage.

This programme is only available in combination with a Vueling contract of carriage.

The Programme can be applied to all flights sold through Vueling sales channels, irrespective of the airline operating the flight, point of origin, point of sale or point of boarding.

The Programme is a voluntary service through which passengers can help to reduce the climate impact of their flights by contributing to the purchase of sustainable aviation fuel (SAF). When booking a flight, passengers have the option of making a SAF contribution equivalent to 2% of the total fuel required for their booking. The 2% contribution is calculated as follows:

Vueling will match the passenger’s contribution with an additional SAF contribution of 2% of the total fuel required for the booking.

Vueling’s emissions are based on real values related to actual fuel consumption.

The emissions of flights operated by other airlines are calculated according to generic values provided by aircraft manufacturers such as Boeing and Airbus.

The CO₂ emissions are calculated for all the flights in the passenger’s booking. This calculation is based on flight duration, fuel consumption by the Vueling fleet and the number of seats available per flight for each route.

Passengers who have chosen to use the service will receive a certificate indicating the volume of sustainable fuel supplied and the CO2 emissions avoided according to a process certified by AENOR as an independent body.

The offset price paid through the Programme is calculated according to the fuel required for the passenger’s booking, based on the distance of the flight and the aircraft used. All the money raised through the Programme is used to offset certified emission reductions, and Vueling covers all the general and investment costs related to the offset scheme.

If a passenger does not take the flight for reasons of force majeure, they are entitled to a refund of their contribution.

They are also entitled to a refund of their contribution if the flight is cancelled.

Refund claims must be submitted through Vueling customer service channels.

The Programme is certified by AENOR (Spanish Association for Standardisation and Certification) to guarantee compliance with sustainability standards and requirements. This ensures that both the emission standards and the calculation method comply with international standard rules and conditions for carbon emissions.