- Your money is protected
- Flexible holiday changes
- ABTA & ATOL protected
- Deposits from £49pp
1 – Definitions
- “Ticket” refers to the locator number and, if applicable, luggage registration voucher issued by or on behalf of the Carrier, which entitles the holder or the passenger to travel from the origin to the destination under the terms and conditions contained therein and in these General Conditions of Carriage.
- “Conjunction Ticket” refers to a Ticket comprised of two or more flights, whereby a Ticket is issued for each flight which together constitute a single contract of carriage. Unless it is necessary to establish a distinction, the term Ticket shall herein also encompass the Conjunction Ticket.
- “Codeshare” means that the Carrier can sell tickets for flights operated by other airlines with which it has an agreement to do so.
- “General Carriage Conditions” or “Conditions” means the general conditions of the passenger and luggage air transport contract set out herein.
- “Montreal Convention” means the Convention for unifying certain rules relating to International Air Carriage signed in Montreal on 28 May 1999.
- “Stopover” refers to the scheduled places within the passenger’s itinerary other than the origin and destination specified on the Ticket or which are indicated in the times as scheduled stopover points on the route.
- “Passenger”: any person who holds a ticket, excluding members of the flight crew.
- Commission Regulation (EU) 185/2010 of 4 March 2010, laying down detailed measures for the implementation of the common basic standards on aviation security.
- “Regulation 261/2004” means Regulation (EC) 261/2004 of the European Parliament and Council, dated 11 February 2004, which lays down common rules for compensating and assisting passengers in the event that they are denied boarding, their flight is cancelled or they face a long delay.
- “Regulation 2027/97” means Regulation (EC) 2027/97 of the European Council, dated 9 October 1997, relating to the liability of airlines with regards to the air transport of passengers and their luggage, amended by Regulation (EC) 889/2002 of the European Parliament and Council, dated 13 May 2002.
- “Carrier” means Vueling Airlines, S.A., a company whose registered office is at Viladecans Business Park, Edif. Brasil, Carrer de Catalunya, 83, 08840, Viladecans (Barcelona), Tax Number A-63422141 and operator licence number 060.
- “Point-to-Point flights” refers to a flight made up of a single Segment; i.e. there is no scheduled stopover on the route.
2 – Purpose and applicable regulations
- The purpose of these General Conditions of Carriage is to regulate the terms and conditions in which the Carrier shall carry the Passenger and their luggage to the destination specified on the Ticket and provide, if applicable, other services relating to the aforementioned air carriage.
- All carriage undertaken and other services provided by the Carrier shall be subject to the following regulations (the “applicable regulations”): (i) the conditions that appear on the Ticket; (ii) the fare applied and its conditions; (iii) the provisions that appear in the General Conditions of Carriage set out herein; (ii) the particular and special conditions that, where appropriate, may be applied to a group of Passengers or to one or more thereof on a case-by-case basis, respectively; and (iii) the regulations that may be applicable at any given time. The General Conditions are available to Passengers on the Carrier’s website (www.vueling.com), and a copy can be obtained at the registered office of the Carrier.
- None of these Conditions of Carriage shall invalidate any of the Passenger’s rights provided for by applicable legislation.
- If the Passenger purchased their Ticket with the help of or through a third party, the latter shall be liable for providing the Passenger with a copy of these General Conditions as well as notifying the Passenger of any contingencies that arise in relation to their flight, unless – in this last case – the email address that appears in the booking pertains to the Passenger. The Carrier shall not be held liable for any consequences affecting the Passenger should the third party through whom the booking was made fail to fulfil the obligations set out herein.
3 – Ticket
- General Provisions
The Ticket shall only be valid for the flight specified therein and for the person who appears as the Passenger. The Ticket is non-transferrable and may not be disposed of to third parties.
The Ticket shall also include a reference to these General Conditions of Carriage and any other information which the Carrier considers to be essential. - Conjunction Ticket
The contracted service of carriage includes the itinerary specified on the Conjunction Ticket, from the departure airport through to all scheduled stopovers until the final destination airport and is subject to the corresponding service charge.
The Passenger’s entitlement to cancel one or more segments remains unaffected. - Codeshare
The Carrier has standing agreements with other airlines to offer flights operated by said airlines. During the booking process, the Carrier will specify which airline operates the flight. On codeshare flights, the conditions of carriage of the airline operating the flight will apply, whereby it is advisable to consult said conditions to find out the accepted baggage dimensions and costs, check-in times, minors or the carriage of animals, amongst other conditions.
In case of specific needs, the Carrier may operate certain flights using aircraft operated by other companies. In such cases, the Carrier will inform passengers as to the identify of the airline operating the flight. - Non-cancellable ticket
Once the booking has been made through the corresponding payment, the Ticket cannot be cancelled by the Passenger, whereby the price paid shall not be refunded except in cases expressly provided for herein, such as the exceptional circumstances contemplated in Section 4.5.
4 – Fares
- General
The price of the Ticket only includes carriage from the departure airport to the destination airport, as well as all scheduled stopovers in the case of Conjunction Tickets. The price of the Ticket or Conjunction Ticket does not include land transport services between airports, nor between the airports and/or terminals of the destination city.
The prices of the Carrier’s Tickets are dynamic and depend on the retail channel.
If the customer purchases the ticket at the airport ticket office, a €10 administration fee will be added per booking.
- Taxes and administration fees
The Carrier’s prices always include VAT, fuel surcharges – where applicable – and the taxes established by each airport authority. We will expressly indicate any other fees for optional services (rates for additional services to the flight) and you will have to accept them before making your payment. Fees and taxes are governed by decisions beyond the Carrier’s control and are subject to constant modifications and reviews, which may occur after a ticket has been purchased. If there is an increase in a fee or tax payable by the passenger after the ticket has been purchased but before the passenger has flown, and if the carrier decides to review the price by transferring the increase to the passenger, s/he may either (i) pay the difference with regard to the fees shown at the time of purchase by expressly authorising the carrier to charge the increase or the difference to the same credit card used to pay for the ticket or conjunction ticket if this was the form of payment employed, or (ii) terminate the contract of carriage. In any case, the Carrier is entitled to cancel the bookings of any Passengers who have not expressly chosen any of the options offered by the Carrier and have therefore not paid the difference in fees before the date of the flight.
- Payment currency
The price and additional services are payable in euros.
Nevertheless, the Carrier may accept other currencies at their discretion. In such cases, the Carrier shall be entitled to set the exchange rate taking into account the price of the currency on international markets and, if applicable, other additional objective criteria, such as administration fees.
- Non-use of the ticket:
If your Ticket is non-refundable and you do not use it / board the plane, you can apply, either by post, by calling Customer Services or via an online form, for a refund of: taxes; fees and charges imposed by a government, other authority or airport operator; and government scheme costs.
The amount will be refunded within 30 days of making the request.
We will deduct an administration fee of no more than €15 from the refund.
You must submit your application for a refund directly to us. We will not process any application for a refund we receive from a third party.
- Exceptional circumstances
If you are prevented from flying because of an exceptional circumstance, you must submit your claim to our Customer Service Department along with a copy of one of the supporting documents explained below. You can do this by filling in the online form entitled “Request refund for justified reasons” available on our website, by telephone or by post.
The following contingencies will be considered exceptional circumstances, will be studied on a case-by-case basis and will be individually governed by their respective conditions:
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- Death – death of a passenger or first- or second-degree relative, spouse, civil partner, children, parents, siblings, grandchildren, grandparents or in-laws, can be certified by providing the death certificate and Spanish “libro de familia” (or equivalent) within thirty (30) days of the departure date.
- Serious illness or surgery – serious illness or surgery of a first-degree relative, spouse, civil partner, children, parents or in-laws can be certified by providing a medical certificate that states that the passenger or relative cannot fly due to serious illness or surgery, and the Spanish “libro de familia” (or equivalent) within thirty (30) days of the departure date.
- Pregnancy – the passenger or a first-degree relative, spouse, civil partner, children, parents or in-laws, can certify they are not able to fly due to pregnancy by presenting a medical certificate that states they are unable to fly, and the Spanish “libro de familia”(or equivalent) within thirty (30) days of the departure date.
- Legal summons and other inexcusable public duties: If you have to appear in court or have to carry out any other inexcusable public duty, you must submit the summons or similar document within thirty (30) days from the date of the flight departure.
If your request is accepted due to an exceptional circumstance, you may request a change of date or a credit note for the amount paid for the booking, which you must use within eighteen (18) months of the credit note approval date. Any changes will be subject to the fare available when making the change to the booking. Partial refunds of bookings are not permitted.
In addition to the above, in the event of death, legal summons and other inexcusable public duties, you or your relative may also have the option of requesting a cash refund for the ticket.
Claims received after this period will not be admitted, except in the event of force majeure, and in any case the claimant must have notified the Carrier by telephone prior to the departure of the flight affected.
- Free Tickets or reduced fares that are not directly or indirectly available to the general public
Passengers travelling for free or on a reduced-fare ticket that is not directly or indirectly available to the general public shall not have the rights as provided for other Passengers in Regulation 261/2004, of 11 February 2004. Furthermore, they must at all times be able to justify the reduced fare or free nature of their ticket.
- Invoicing
The Carrier shall issue Passengers with invoices when expressly requested via the Internet or by phone.
- Other
The Carrier shall not be liable for any additional charges made by the entity that provides the specific payment method for the Passenger.
5 – Special discounts for residents and large families
- Discounts for residents
- Entitlement to discounts on the price of scheduled air transport of passengers extends to Spanish citizens, those of all other EU member states, of Switzerland and of other states which are signatories to the Agreement on the European Economic Area, as well as their family members who are third country nationals enjoying the right to permanent residency and citizens who are third country nationals enjoying long-term residency, who can prove their status as resident in the Autonomous Regions of the Canary Islands and the Balearic Islands or the cities of Ceuta.
- Passengers residing in Ceuta or Melilla, the Balearic Islands or the Canary Islands will be entitled to a discount each way on fares in the case of one-way or round-trip direct flights between these locations and the Spanish mainland or inter-island flights. The discount is established by the authorities for each case.
- To that effect, a direct one-way flight is deemed to be one which is undertaken from the airport or heliport at the point of origin on the islands, Ceuta, to the final destination on the Spanish mainland, or viceversa, with no intermediate stopovers, or with stopovers providing they are no longer than 12 hours, except for those arising from technical needs relating to the service or for reasons of force majeure. In the case of Passengers who reside in Ceuta, they will be entitled to an identical discount on flights to or from the airports of Seville, Malaga or Jerez.
- The discount shall not apply to sums the Passenger has to pay for items other than the Ticket or Conjunction Ticket and checking in luggage of up to 30 kg, such as fees deriving from credit card payments, excess baggage, seat selection, babies that do not occupy a seat, or any other items. Nor shall it apply to charges for the use of infrastructure and airport security.
- At the time of booking, the Passenger must declare their resident status or that they pertain to a family entitled to this discount, which will be validated online by the Spanish Ministry of Development when the ticket is issued. Passengers whose resident status cannot be validated online must present the following documentation at the check-in desk in order to receive the resident discount:
- Spanish nationals: valid census certificate and valid identity card.
- Spanish nationals under 14 years of age: valid census certificate.
- Members of the Spanish Parliament and Senate: credentials for the corresponding House in which their status as MP or Senator is registered.
- EU/EEA /Swiss nationals: valid census certificate and valid identity card issued by the country of origin or valid passport.
- Family members residing in the EU while being third-party nationals: valid census certificate along with a valid residency permit proving their status as a family member residing in the EU.
- Long-term non-EU residents: valid census certificate along with a valid residency permit proving their long-term resident status.
- The Carrier shall refuse to allow the Passenger to board in the event that any deficiency is detected in the documentation provided or in the identity of the Passenger.
- As regards Passengers who wish to make use of the Ticket change option (provided for herein): (i) if a flight operating to/from a non-subsidised destination is changed for one that is subsidised, the Passenger’s resident status will be taken into account for the new subsidised journey; (ii) if a subsidised flight is changed for one corresponding to a non-subsidised journey, the Passenger must pay the full cost of the new flight and no discount (subsidy) shall be applied. Such changes may only be made via Customer Services Department or the travel agency and may incur an additional administration fee.
- Under no circumstances shall the resident discount be applied to Passengers who claim it after the booking has been made.
- Discounts for large families
- Members of large families whose status as such is officially acknowledged will receive a five percent discount on fares for scheduled domestic air transport of passengers if the family is in the general category and 10 percent if it is in the special category, in accordance with the provisions of Order FOM 3837/2006, of 28 November, which implements Law 40/2003, of 18 November, regarding the protection of large families, and complementary legislation.
- Passengers who intend to apply for this discount on flights within Spain must present the original or certified copy of their Large Family Certificate, before boarding, attesting to their status as a member thereof and issued by their regional government. Failure to do so means that the Passenger must pay the difference between the initial price paid and the amount that would have to be paid without the discount or, otherwise, shall not be allowed to board the aircraft and shall not be entitled to a refund on the Ticket.
- In the case of tickets for connecting flights, the large family discount shall only apply to those flights with a point of departure and arrival within Spanish territory.
- Under no circumstances shall the large family discount be applied to Passengers who claim it after the booking has been made.
- Members of large families who also intend to apply for the resident discount must specify their intention at the time of booking.
6 – Seat reservation. Early seat booking
- Requirements for the booking
The seat reservation for a flight shall be confirmed once the Carrier issues the Ticket without requiring subsequent confirmation of the reservation.
- Changes to a booking
The Passenger shall be entitled to make flight date changes (time or day) and passenger name change within 24 hours after the booking was issued with no penalty. In this case, the Passenger will only need to pay the fare difference (if any).
After the first 24 hours, the passenger name change will only be possible if the fee for additional services is paid and, if applicable, the difference between the price of the original Ticket and the price of the new Ticket. If the new Ticket has a lower price, this difference shall not be refunded. The name of the Ticket holder in a booking for any type of Ticket must be the same for all of the included flights. Therefore, the Ticket holder may not be changed if any of the flights included in the booking have already been completed.
A change of passenger is only permitted once the corresponding charge (Fees for additional services) has been paid, as well as the difference between the price of the original Ticket and the price of the new Ticket, if any. If the new Ticket has a lower price, this difference shall not be refunded. The name of the Ticket holder in a booking for any type of Ticket must be the same for all of the included flights. Therefore, the Ticket holder may not be changed if any of the flights included in the booking have already been completed.
Correcting spelling mistakes (like adding, removing or changing letters) in the name, provided it is clear that it is the same person, can be done at any time without incurring any administration costs and without having to pay the difference between the price of the original Ticket and the price of the new Ticket. Such corrections will include:
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- Translation of the first name: for example, Jordi to Jorge or vice versa.
- Passenger’s surname/name reversal.
- Adding the second surname.
- Changing a middle name or including it as a surname.
- Adding a compound name: first/middle name, provided that the surnames do not change.
- If the reason for the change is a legal matter and provided that the passenger submits the corresponding documentation:
- Surname reversal: if after make the booking a passenger reverses their surnames.
- Change of surname due to change in civil status: if after making the booking a passenger changes their surname (reverting to maiden name for example).
- Change of name due to change of gender identity: if after making the booking the passenger changes their name because they have changed their gender identity.
- Payment
The price of the Ticket, all taxes and fees, along with all charges relating to the booking must be paid in full upon confirmation of the booking. If payment is not verified, the contract of carriage shall not be considered valid and we shall cancel the booking without prior notice.
- Early seat booking
The option of selecting a seat is subject to the conditions of each Fare, as set out in General Condition 9.
Early seat booking is optional and subject to seat availability at the time of the request and applies exclusively to Passengers with a previously issued Ticket. If the passenger does not choose a seat at the time of booking or adds this service later, Vueling will allocate a seat automatically according to availability and at no cost to the passenger.
If the passenger subsequently wishes to change a reserved seat, Vueling will allocate the new seat purchased according to availability but will not refund the supplement paid for the first seat
This is service is not available as part of the online check-in process for the passengers indicated below. They will have to check in at the airport to be allocated their seat:
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- Minors flying without an adult companion from any Italian airport.
- Passengers flying with a baby.
- Passengers flying with a pet.
- Passengers who have booked an extra seat.
- Passengers who have contracted the dependent passenger service.
- Passengers with a pending payment or a price lock.
- Passengers whose flight departs in less than 4 hours.
- Passengers whose resident status could not be validated online.
- Passengers flying with sporting arms.
The booking and use of the seat cannot voluntarily be transferred to another Passenger.
No deductions are applied for Residents or Large Families as this is a voluntary option for Passengers. The cost of early seat booking includes all applicable taxes.
The Carrier may change the allocation of booked seats for operational reasons, safety or control. This is especially valid in the case of seats located next to emergency exits, which may not be occupied by passengers who require seatbelt extensions, pregnant women, children under 12 years of age, passengers with small children or persons with functional disabilities or – in general – all those who, in the event of an accident, are unable to provide the flight crew with assistance as required by international aeronautical regulations applicable to Passengers occupying the aforementioned seats.
If the Passenger subsequently wishes to change a reserved seat, the Carrier shall assign a new seat according to availability or choice, but shall not reimburse the extra charge paid for the first seat.
The Carrier may change the allocation of booked seats for operational reasons, safety or control. This is especially valid in the case of seats located next to emergency exits, which may not be occupied by Passengers who require seatbelt extensions, pregnant women, minors under fifteen years of age, Passengers with small children or persons with functional disabilities or – in general – all those who, in the event of an accident, are unable to provide the flight crew with assistance as required by international aeronautical regulations applicable to Passengers occupying the aforementioned seats.
If the Passenger subsequently wishes to change a reserved seat, the Carrier shall assign a new seat according to availability or choice, but shall not reimburse the extra charge paid for the first seat.
- Passengers with reduced mobility and Passengers with plaster casts
At airports located in EU member states, it is the responsibility of each airport to provide assistance for Passengers that are disabled or have reduced mobility. As long as Passengers make their request for assistance at least 48 hours before departure, the Carrier will ensure that the request is received by company providing the airport assistance service. Once at the airport, the Passenger must go to one of the official meeting points designated for this purpose and request assistance there. It is recommended that the Passenger consult a map of the airport in order to locate the closest meeting point.
At non-EU airports, the Carrier shall – within the terms and conditions laid down in law – provide assistance for passengers with disabilities or reduced mobility who have requested this service at least 48 hours before the flight.
At no additional charge, the Carrier shall provide the assistance specified in Annexe II to Regulation (EC) No 1107/2006, of 5 July, for Passengers with reduced mobility who have stated their need for special assistance and who are departing from, arriving at or travelling through an airport included in the journey specified on a Ticket or on a Conjunction Ticket.
Passengers with a leg in plaster may fly as long as they provide a medical certificate that proves that the plaster cast was applied more than 24 hours earlier and under the following conditions:
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- If the Passenger is wearing a plaster cast below the knee, they must reserve two seats.
- If the Passenger is wearing a plaster cast that reaches the groin, they must reserve three seats.
The Passenger shall not be able to reserve just one seat to avoid having to comply with the conditions set out herein. In all cases, the Passenger must contact the Carrier’s Customer Services Department to reserve the adjacent seat(s).
7 – Times, connections, delays, diversions, changes, flight cancellations and Passengers refused boarding
Schedule Changes
The departure and flight times shown in your booking or itinerary may change between the date of booking and your date of travel. We do not guarantee a particular departure and flight time and they do not form part of your contract with us.
If, after issuing your ticket, we change the scheduled departure time, we will notify you if you have given us or our authorised agents your contact information.
You will be entitled to a full refund of all amounts you have paid in connection with the changed flight, if, before the date of travel:
(i) we change the scheduled departure time by more than five hours;
(ii) this is unacceptable to you; and
(iii) we cannot book you on an alternative flight which is acceptable to you;
This clause applies in respect of schedule changes as distinct from EU Regulation 261/2004. For cancellations and delays your rights and remedies are provided for in EU Regulation 261/2004 or Montreal Convention 1999.
· Dispute Resolution
If you would like to make a complaint please contact our customer relations team who can be contacted here. (Customer Services Centre)
More information on our complaints procedures can be found here. (Customer Services Centre)
If you live in a country within the European Union, an Online Dispute Resolution platform has been set up by the European Commission. You can find out more about the Online Dispute Resolution service here. (European Commission website)
Please note that, as Vueling is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your Vueling complaint.
You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.”
8 – Luggage: dangerous goods and prohibited items, checked and hand luggage, delivery
- General
Before check-in, passengers must attach a label to their luggage indicating their true and up-to-date contact details. The carrier will assume full responsibility for the luggage as soon as it is checked in. The carrier will provide passengers with a luggage identification tag for all checked luggage. This tag must be retained until the luggage is collected.
- Carrier’s right to search, screen and X-ray luggage
For security reasons, the carrier may ask to search, screen or X-ray passengers’ luggage. Luggage may be inspected in a passenger’s absence (even if it means forcing the locks), with assistance from the competent authorities, to determine whether it contains any of the prohibited items mentioned in these Conditions.
If a passenger will not allow their luggage to be inspected, the carrier may refuse to carry both them and their luggage without refund or any other liability. If a passenger is injured when being searched or scanned, or if the X-ray or scanner damages their luggage, the carrier will not be liable unless the injury or damage was caused through their fault or negligence.
If required to do so, passengers must be present while customs agents or other government officials are inspecting their hand or checked luggage. The carrier will not be liable for any loss or damages suffered by a passenger resulting from non-compliance with this requirement, unless they were caused by the carrier’s fault or negligence.
- Dangerous goods
Items that endanger the aircraft or the people or equipment on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), which include but are not limited to gas cylinders, flammable liquids and solids, poisons, radioactive material, corrosives, firearms and explosives, will not be accepted for carriage in the cargo hold or overhead lockers on board without the carrier’s prior express. For more information, please check our regulations (Dangerous goods regulations) on the carriage of dangerous goods.
If you have any queries regarding which articles you can carry on to the aircraft or check in for carriage in the cargo hold, or where specific items should be carried, please contact us before you travel or ask at the ticket sales desk or customer services desk when you arrive at the airport.
- Prohibited items
The following items are prohibited in the security areas at the airport and in your hand and checked luggage:
- Explosives and incendiary substances that may be used to cause serious injury or threaten the safety of the aircraft, including ammunition, primers, detonators and fuses, replica or imitation explosive devices, mines, grenades of all kinds and other explosive military stores, fireworks and other pyrotechnics.
- Flammable liquids, including petrol and methanol, flammable solids and reactive substances such as magnesium, firelighters, flares, smoke generating cartridges, spray paint, turpentine and beverages containing more than 70% alcohol.
- Toxic or infectious substances, including poison, infected blood, radioactive material, even for medicinal or commercial purposes.
- Vehicles powered by lithium batteries (segways, hoverboards), except for wheelchairs and mobility equipment authorised by the carrier, smart luggage with integrated lithium batteries.
- Guns, rifles, firearms and weapons in general and their components, any item capable, or reasonably capable, of discharging a projectile or causing injury, pellet guns, stun devices.
- Goods that may endanger the aircraft, crew or equipmenton board.
- Goods whose carriage is prohibited by the laws, regulations and decrees of any country of origin or destination. Goods which may reasonably be considered unsuitable for carriage due to the fact of being dangerous or unsafe, or because of their weight, shape, nature, dimensions and fragility.
- Checked luggage
We offer a variety of checked luggage options for all fares: 15, 20, 25 and 30 kg. The Optima and Family fares include one (1) checked 25kg bag at no additional cost to the passenger (except babies).
All of our fares allow passengers to check in more than one (1) item of luggage, providing they pay the corresponding fee (Fees for additional services) per item. Flights to and from Cairo, Alexandria, Luxor, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier are subject to weight limitations and luggage is therefore restricted to one (1) item per passenger. The allowance of a checked item may be increased up to 32 kg, paying the corresponding surcharge.
The carrier may refuse to carry all or part of any luggage exceeding this allowance or for which the corresponding surcharge has not been paid. For infants under two (2) years of age, passengers my carry one (1) pushchair, basket or cot, provided it is fully folded.
Sports equipment such as golf clubs, fencing swords, surf and snow boards, body boards and skis, as well as large musical instruments, may be carried in the hold provided that they do not exceed the maximum weight and dimensions permitted and are securely and properly packed to protect them from damage. Bicycles and musical instruments must be placed inside a rigid box or case for transportation. In the case of sports or special equipment, passengers must accept the specific conditions and fees (Fees for additional services) at the time of booking.
The carrier is not responsible for poorly packed, perishable, damaged or fragile items. Neither is it responsible for luggage in a state of ill repair or containing concealed damage.
- Hand luggage
All of our fares include the carriage of one item of hand luggage (max. 40x20x30 cm), which must fit under the seat in front of you, without being an obstacle.
For bookings made on or after 4 November 2022, only the TimeFlex fare includes a second item of hand luggage for placing in the overhead compartment (max. 10kg and 55x40x20 cm). This free item of hand luggage for the overhead compartment also applies if the customer has Premium status, is travelling with a baby (infant under 2 travelling on the adult’s lap) or has reduced mobility and has requested the airport assistance service.
Passengers who book the Basic, Optima or Family fare can also add this item of land luggage for the overhead compartment through the Vueling website or app or at the check-in desk by paying an additional cost. (Fees for additional services)
For bookings with more than one passenger where some of the passengers want to include this second item of luggage (55x40x20 cm) and others don’t, the booking for the passenger or passengers who do want to include the service will have to be made separately through our digital channels (website or mobile app), by calling our Customer Service Centre or in person at the airport (subject to availability).
In exceptional cases and for operational reasons or due to space restrictions, we may have to place the second item of hand luggage in the hold, in which case we will refund the amount paid.
At the boarding gate, any hand luggage that does not comply with the carrier’s conditions of carriage, i.e.:
- a) it hasn’t been checked in at the check-in desk, in the cases allowed (mentioned above);
- b) it hasn’t been booked as an additional service and is not included in the fare conditions; or
- c) it exceeds the stipulated amount, weight or size;
will be removed and placed in the hold, at an additional cost (Fees for additional services). If you are not sure whether your luggage meets the weight and size requirements, you should verify this at the check-in desk before proceeding through security. At the boarding gate, passengers must remove all valuable items from their hand luggage if this has to be carried in the hold. The Carrier will not be liable for undeclared valuable items that get lost or for luggage that may be left by passengers if said luggage is refused on board at the boarding gate.
The following items may not be carried as hand luggage:
(i) Firearms and other devices that discharge projectiles (including all kinds of firearms such as pistols, rifles or shotguns, toy guns, imitation firearms, compressed air and CO2 guns, signal flare pistols and starter pistols, bows, crossbows and arrows, harpoon guns and spear guns, slings, catapults and component parts of firearms, except telescopic sights).
(ii) Devices designed specifically to stun or immobilise (including stun guns, tasers and stun batons, animal stunners and killers, disabling and incapacitating chemicals, gases and sprays, such as tear gas, acid sprays and animal repellent sprays).
(iii) Objects with a sharp point or sharp edge (including axes, hatchets and cleavers, ice axes and ice picks, knives with blades of more than 6 cm, razor blades, scalpels, ski and trekking poles, scissors with blades of more than 6 cm, martial arts equipment with a sharp point or sharp edge, swords and sabres).
(iv) Blunt instruments (such as baseball and softball bats, clubs and batons, and martial arts equipment).
(v) Explosives and incendiary substances and devices (such as ammunition, blasting caps, detonators and fuses, replica or imitation explosive devices, mines, grenades and other explosive military stores, fireworks and other pyrotechnics, smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives).
(vi) Workmen’s tools capable of being used either to cause serious injury or to threaten the safety of aircraft (including crowbars, drills and drill bits, tools with a blade or a shaft of more than 6 cm, such as screwdrivers and chisels, saws, blowtorches, bolt guns and nail guns).
(vii) Lithium batteries (in smart luggage, drones or other equipment) must be removed and properly secured for carriage in the cabin. Luggage that does not comply with these conditions will not be carried.
In accordance with the provisions of Regulation (EU) 185/2010, containers with liquids, aerosols and gels and products of a similar consistency (for example, toothpaste, hair gel, drinks, soups, perfume, shaving foam, aerosols, food spreads, and other items with similar consistencies, etc.) may only be carried as hand luggage providing that they are carried in containers with a capacity not greater than 100 ml, which will be placed inside a transparent bag with a maximum capacity of 1000 ml or equivalent that is completely sealable. Only one bag per passenger is allowed.
It is also permitted to carry diet products, medication (liquids or semi-solids) to be used on board, as well as necessary medical instruments such as syringes, for which you should provide a certificate of authenticity at security when required.
It is permitted to take on board liquids purchased at:
(i) Shops at the departure airport located beyond the security control point, points of sale subject to approved security procedures as part of the airport security programme, providing they are packed in a tamper-evident bag and that the passenger can prove they have been purchased at that airport on that same day.
(ii) At points of sale situated in the security restricted area subject to approved security procedures as part of the airport security programme.
(iii) At shops in other EU airports, on condition that the liquids are packed in a tamper-evident bag inside which satisfactory proof of purchase at airside at that airport on that day is displayed.
The carrier recommends reading these regulations for more details on the current prohibitions concerning hand luggage.
The carrier may refuse, at any time and with no economic compensation, all hand luggage that fails to meet the requirements set out in these Regulations.
All hand luggage must be placed under the seat in front of you, in the overhead lockers installed for that purpose, or where specified by the cabin crew. Passengers will be liable for all damages to the carrier or to third parties caused by their luggage, except when such damages arise through negligence by the carrier.
Adults travelling with a baby (infant under 23 months) on their lap may carry a 5 kg baby bag in addition to their own hand luggage.
- Collection and delivery of luggage
Passengers may collect their luggage as soon as the carrier makes it available to them at the points designated for this purpose at the destination airport. The unprotested collection of luggage on the part of the holder of the luggage identification tag or ticket within the legally stipulated periods implies that they waive the right to make subsequent claims.
If their luggage is lost, the passenger authorises the carrier to conduct, either themselves or through a third party, the necessary investigations to locate the owner by means of items or elements inside or on the outside of the luggage, with due respect for the confidential nature of the personal data obtained.
Failure to collect luggage within seven (7) days of it being made available gives the carrier the right to charge ten euros (€10) per day for storage. Failure to collect the luggage within six (6) months of it being made available gives the carrier the right to dispose of it without liability.
If a passenger claims an item of luggage but fails to provide the corresponding identification tag, the item in question will only be delivered to them if they can provide satisfactory proof that it belongs to them. In justified cases, before delivering the luggage to the passenger, the carrier may ask them to cover the costs of any loss, damage or expense incurred by the carrier as a result of delivering said luggage.
The carrier is entitled to impede or deny the delivery of luggage to any passenger carrying a suspicious item of luggage, or upon a request in this regard from another passenger or from the security forces of Spain or any other country. In such cases, the passenger must complete all procedures laid down by law before collecting the luggage and the carrier shall not be held liable for the delayed or denied luggage delivery.
If the passenger purchases two (2) or more point-to-point flights, it is their responsibility to allow sufficient time to collect their checked luggage from the first flight (if applicable), check it in again, go through security and reach the boarding gate of the second and/or subsequent flights. The above provisions do not apply to conjunction tickets.
In the case of conjunction tickets, the passenger must check in their luggage at the departure airport and collect it at the destination airport, and the carrier will be responsible for handling the luggage during all stopovers included in the route.
9 – Basic, Optima, Family and TimeFlex Fares
· Basic fare
The Basic Fare includes the carriage of one piece of hand luggage (max. 40x20x30 cm), which must be placed under the seat in front of you, without being an obstacle. If you want to take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost (Fees for additional services).
Other services such as checking in more luggage or choosing a seat in advance are subject to payment of the corresponding fees (Fees for additional services).
· Optima fare
The Optima fare includes, in addition to the features of the Basic fare, the following services:
(i) Free selection of a specific seat from the ones available for this fare.
(ii) One item of hand luggage (maximum 40x30x20 cm), which must be placed under the seat in front. If you want take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost.
(iii) Free check-in of one item of luggage (maximum 25 kg).
· Optima fare bookings
You can book the Optima fare provided it is available for your journey.
You will automatically receive the boarding pass by email when you complete the purchase process, provided that a seat has been assigned.
· Changing Optima bookings
You cannot change your Optima fare to the Basic or TimeFlex fare.
Once you have booked the Optima fare, you can only change the date, times and name within the fare itself, subject to the corresponding fee.
· Family fare
The Family fare includes the following services:
(i) Free selection of a specific seat from the ones available for this fare.
(ii) One item of hand luggage (max. 40x30x20 cm), which must be placed under the seat in front of you. If you want take a larger item of hand luggage for the overhead compartment (max. 10kg and 55x40x20 cm), you must add the service through the website or mobile app, or at the check-in desk, and pay an additional cost.
(iii) Free check-in for one item of luggage (max. 25kg).
(iv) Priority boarding (only with children under 2).
(vi) Exclusive check-in desks at the main airports.
· Family fare bookings
You can book the Family fare providing it is available for your route.
You will automatically receive the boarding pass by email on completion of the purchase process as long as a seat has been allocated.
· Changing Family bookings
You cannot change your Family fare to the Basic or TimeFlex fare.
Once you have booked the Family fare, you can only change the date, times and name within the fare itself, subject to payment of the relevant fee.
· TimeFlex fare
The TimeFlex fare includes the following services:
(i) Free selection of a specific seat from the ones available for this fare.
(ii) One item of hand luggage (maximum 40x30x20 cm), which must be placed under the seat in front.
(iii) One larger item of hand luggage for the overhead compartment (subject to availability; max. 10 kg and 55x40x20 cm). You can also check in this item of luggage for free at the check-in desk if you prefer.
(iv) Exclusive check-in desks and fast track through security. This service is only available at certain airports.
(v) Priority boarding.
(vi) Free cancellation up to 48 hours before the departure of the flight, with a refund in the form of a flight credit.
(vii) Free time change to another flight on the same day.
(viii) Flexibility to change the date of the flight, subject to seat availability and paying any difference between the original ticket and the price of the ticket available at the time of the change, plus the corresponding fee. If the available fare is lower on the new flight, the carrier will not issue a refund.
- 3.1
TimeFlex fare bookings
You can book the TimeFlex fare provided that it is available for your journey.
You will automatically receive the boarding pass by email when you complete the purchase process, provided that a seat has been assigned.
- 3.2
Changing TimeFlex bookings
You cannot change your TimeFlex fare to an Optima or Basic fare.
10 – Check-in and administrative requirements
- Check-in deadline
Passengers must arrive at the airport in sufficient time with respect to the scheduled departure of their flight in order to complete all official formalities and, where applicable, check in their luggage. Check-in desks open 2 hours before departure and close between 40 minutes before scheduled departure (even if the flight is delayed). For flights to/from outside the Schengen Area, check-in desks open 2 hours and 20 minutes before departure and close 1 hour before scheduled departure. Temporarily, for flights from Amsterdam, check-in desks will open 2 hours and 20 minutes before and will close 1 hour before scheduled flight departure. Furthermore, also temporarily, for flights from Paris-Orly to non-Schengen destinations, check-in desks will close 1 hour and 15 minutes before scheduled flight departure.
After this period, no luggage shall be accepted and no boarding passes issued. Once the check-in deadline has passed, the Carrier is entitled to transfer the seats pertaining to Passengers with a booking and no advanced boarding pass who have failed to identify themselves at the corresponding check-in desk or at any other place specified by the Carrier within the check-in deadline to Passengers on the waiting list pending acceptance.
- Check-in
To check in luggage, Passengers must present the corresponding Ticket or booking number as well as a document that legally proves their identity. The Carrier reserves the right – for itself or third parties – to identify the Passenger by other means if it considers the documentation presented to be insufficient or if there is any doubt as to the identification or the validity of the documentation provided.
- Boarding
Boarding begins 40 minutes before departure. The boarding gate closes 20 minutes before departure time. The Carrier reserves the right to cancel the seat allocation and the booking of those Passengers who fail to board at least 20 minutes before scheduled departure. Passengers who arrive late at the check-in desk shall not be allowed to board, shall not be entitled to compensation for denied boarding and shall be liable for any damages to the Carrier in the event that their luggage must be located and taken off the plane due its having been checked in by a Passenger who failed to arrive at the boarding gate before the specified deadline.
Whenever possible, families travelling with children, Passengers in wheelchairs and Passengers with reduced mobility shall be given priority for boarding.
- Passenger rescue service
The Carrier provides a specific service for helping Passengers who miss their flight, upon payment of the corresponding fee, to board a later plane (Passenger Rescue). In the event that the Passenger decides to use this service, they shall remain subject to the provisions set out herein with regard to the new flight.
- Travel documents
The Passenger will be responsible for obtaining, maintaining in their keeping and presenting when required, all entry and departure documentation required for countries from which, to which, or over which they are being transported, as well as health documentation or other documentation that could be demanded in such countries. The Carrier reserves the right to refuse to transport any Passenger who has not complied with such applicable laws, regulations, rules, demands or requirements, or whose documents do not comply with the former, in the Carrier’s judgement, or the judgement of authorities in the departure or arrival country.
In accordance with the Regulation (EU) No 610/2013 of the European Parliament and of the Council of 26 June 2013 amending Regulation (EC) No 562/2006 of the European Parliament and of the Council establishing a Community Code on the rules governing the movement of persons across borders (Schengen Borders Code), the Convention implementing the Schengen Agreement, Council Regulations (EC) No 1683/95 and (EC) No 539/2001 and Regulations (EC) No 767/2008 and (EC) No 810/2009 of the European Parliament and of the Council, for intended stays on the territory of the Member States of a duration of no more than 90 days in any 180-day period, which entails considering the 180-day period preceding each day of stay. The date of entry shall be considered as the first day of stay on the territory of the Member States and the date of exit shall be considered as the last day of stay on the territory of the Member States. Periods of stay authorised under a residence permit or a long-stay visa shall not be taken into account in the calculation of the duration of stay on the territory of the Member States. The entry conditions for third-country nationals from non-EU countries and countries which have not signed the Schengen Agreement shall be the following:
- a) they are in possession of a valid travel document (passport) entitling the holder to cross the border satisfying the following criteria: i) its validity shall extend at least three months after the intended date of departure from the territory of the Member States; ii) it shall have been issued within the previous 10 years.
- b) they possess a valid visa, if required pursuant to Regulation (EC) No. 539/2001 of the Council, of 15 March 2001, listing the third countries whose nationals must be in possession of visas when crossing the external borders and those whose nationals are exempt from that requirement (1), unless they hold a valid residence permit;
- c) they possess documents that justify the purpose and conditions of the intended stay, and they have sufficient means of subsistence, both for the period of the intended stay and for the return to their country of origin or transit to a third State into which they are certain to be admitted, or are in a position to acquire such means lawfully;
- d) they are not persons for whom an alert has been issued for the purposes of refusing entry in the SIS;
- e) they are not considered to be a threat to public policy, internal security, public health or the international relations of any of the Member States, in particular where no alert is issued in Member States’ national data bases for the purposes of refusing entry on the same grounds.
- Denied entry to a country
If, for any reason, a public authority in the countries to which, from which or over which carriage is undertaken should deny a Passenger entry into the country, including transitory, the Passenger shall pay the transport cost for their return to the airport of origin or to any other airport. The Carrier shall not be obliged to reimburse the Passenger for the portion of the Ticket price corresponding to the routes that the Passenger has not completed nor be held liable for this Passenger’s baggage.
- Passenger Liabilities
In the event that the Carrier has to pay a fine or penalty or incur any expenses due to a breach on the part of the Passenger and their baggage (customs, police, etc.) of any laws, demands or other travel-related requirements of the countries to which, from which or over which carriage is undertaken, the Passenger shall, upon request from the Carrier, reimburse the amount paid or expenses that have been or will be incurred by the Carrier.
11 – Right of the carrier to deny the carriage of passengers and carriage restrictions
· Right of the Carrier to deny Passengers carriage
The Carrier reserves the right to deny, at any time, carriage of a Passenger who holds a Ticket if, in the Carrier’s judgement:
- It is necessary or appropriate for reasons of public safety.
- It is necessary or appropriate in order to comply with applicable laws or regulations in a country of origin, destination or stopover (including not having valid travel documents or refusing to deliver them to the crew).
- It is necessary or appropriate due to the Passenger’s behaviour, condition, age or mental or physical condition, (including being under the influence of alcohol or drugs), and that could reasonably present a risk or danger to the Passenger, the other Passengers, the crew or property.
- It is necessary or appropriate in order to avoid serious harm, inconvenience or distress to fellow Passengers or the crew.
- It is necessary or appropriate because the Passenger has previously and repeatedly failed to comply with the Carrier’s rules. and the Carrier has reason to believe that this conduct could be repeated. This includes circumstances in which the Passenger records by way of video or recording the Carrier’s personnel, on board or on the ground.
- It is necessary or appropriate because the Passenger refused to submit to a security check.
- The Passenger has provided the Carrier with a document (a) acquired in an allegedly illegal manner, (b) that has been reported as lost or stolen, or (c) that is allegedly false or contains changes or alterations of any kind not made by the Carrier. In such cases, the Carrier reserves the right to withhold the aforementioned document(s).
- The person who presents him/herself at the Carrier’s check-in desk is not the Ticket holder. In such a case, the Carrier reserves the right to withhold the aforementioned Ticket.
- The Passenger is unable to prove that the Ticket is paid for in full, has requested that the credit card payment be cancelled, or there is a suspicion of fraud.
- The Passenger damages company or airport property.
If, for any of the reasons mentioned in this Clause, the Carrier has refused to transport the Passenger or has expelled the Passenger en route, at its discretion, the Carrier can cancel the remaining unused part of the Ticket. The Carrier is not responsible for any indirect damage and will not be liable for any loss, damage death or physical injury alleged to be due to the refusal to carry the Passenger or their baggage. In the event that the Passenger shows a violent, physical or verbal attitude, the Carrier may request the presence of the Airport Security Forces and Bodies to intervene.
· Transport restrictions
o Sick and contagious passengers:
The Carrier will not accept Passengers who are, or may be, suffering from a serious contagious disease or a disease that has triggered an official warning from the health authorities, such as severe respiratory infections, viral infections, tuberculosis or pneumonia.
o Pregnant women:
The carrier agrees to carry women who are up to 27 weeks pregnant (inclusive) may travel without a medical certificate. When the journey takes place between weeks 28 and 35 of the pregnancy (both inclusive), the original doctor’s permission must be provided stating that the passenger is fit to fly, the period of validity and the doctor’s registration number and signature. Women who are at week 36 (32nd in the case of multiple pregnancies without complications) or more of their pregnancy may not travel.
o Minors:
The Carrier does not offer Unaccompanied Minor service (UM). Minors under 12 years of age cannot travel without a responsible companion over 16 years of age.
- For safety reasons, babies less than 7 days old will not be admitted on board. Children between 7 days and 2 years of age (1 year + 364 days) must travel on their parent’s lap. Pushchairs and cots may not be taken on board. Passengers under 2 years of age must pay a one-off amount (Fees for additional services) per flight.
At any time, both the Carrier and the local authorities at the departure or destination airport are entitled to demand all documentation relating to a baby or minor who intends to travel, and we therefore advise Passengers to keep this documentation close to hand.
Travel documentation
It is the responsibility of every passenger to ensure that they have valid travel documents that comply with Vueling’s requirements and those of the authorities of the destination or country they are travelling to.
- International travel
- Valid passport.
- National Identity Card issued by the government of a country in the European Economic Area (EEA).
- A passport to travel outside the EEA (European Economic Area) must be valid for the length of your stay, and:
- Morocco, passports must be valid for at least three (3) months after your stay.
- Israel, passengers must have a return ticket or a connecting flight ticket.
- Have a valid visa, when required by Council Regulation (EC) No 539/2001 of 15 March 2001, listing the third countries whose nationals must be in possession of visas when crossing the external borders and those whose nationals are exempt from that requirement.
If a visa is required, the child/infant must travel with the adult whose name is on the visa.
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- A valid Collective Passport issued by an EU/EEA country.
- A valid “Kinderausweis” travel document issued by the German government.
- A valid ID document from the Greek police
- A valid travel document that complies with the content of the UN Convention Relating to the Status of Refugees (issued by one of the governments as stipulated in Article 28(1) of the 1951 UN Convention, instead of a valid passport).
- A valid travel document that complies with the Convention (issued by the government of a contracting State in accordance with Article 27 of the 1954 Convention Relating to the Status of Stateless Persons, instead of a valid passport).
- Domestic travel
Type of Flight (from Spain) | Type of Passenger | Required documents | |
Domestic | National | Over 14 | ID document or passport, not necessarily current.
Driving licence issued in Spain. |
Under 14 | Exempt, the person with whom they are travelling with is responsible. | ||
EU/Schengen | Valid passport or Identity Card, not necessarily current.
EU registration certificate. Driving licence issued in Spain. |
||
Third countries | Valid passport or travel document.
Valid residence permit for Spain or any other Schengen state. Driving licence issued in Spain. |
||
EU/Schengen | National | Current passport or ID card. | |
EU/Schengen | Valid passport or ID Card. | ||
Third countries | Valid passport or travel document. | ||
Third countries | National | Valid passport. | |
EU/Schengen | Valid passport or travel document. | ||
Third countries | Valid passport or travel document. |
- Travel documents for minors
- Travel documents for accompanied minors:
On domestic flights in Spain, passengers under 14 years of age are exempt from carrying identity documents providing they are included in the same booking as the adults accompanying them. To travel abroad from Spain or within the European Union, accompanied minors and infants must have their own documents (ID card or passport). Inclusions of children on a parent’s passport are not considered valid.
- Travel documents for unaccompanied minors who are Spanish nationals or residents in Spain:
In accordance with Instruction No 11/2019 from the Secretary of State for Security, which governs the procedure for granting consent to children travelling abroad, with effect from 1 September 2019, children under 18 who are Spanish nationals or residents of Spain and are travelling abroad without a parent or legal guardian must have an ID card or passport and must also present a travel consent form signed by their parents or legal guardians and stamped by one of the following organisations or officials: national or regional police, civil guard, judge, notary or mayor.
- Travel documents for minors from third countries:
Children under the age of 18 residing in certain countries and travelling without their parents or a legal guardian may be asked by the authorities to present a consent form signed by one of these. They may be denied boarding if they do not have this form. Below are the requirements for international flights to/from certain countries:
- Czech Republic: Children who are 15 years of age or older need their own passport to travel to/from the Czech Republic.
- France: French minors travelling abroad without both parents/legal guardians and departing from French territory:
- For flights exclusively within Europe, the minor must carry their identity document or passport.
- For journeys from French territory to a territory outside Europe, in addition to an identity document or passport, the child will require authorisation to travel signed by both parents or legal guardians. Children under 18 years of age travelling with a valid passport do not need said authorisation as their passport serves as consent or authorisation from the parents/legal guardians.
- Italy: Italians under 14 years:
- On domestic flights, minors under 14 years of age can travel with persons other than their parents or legal guardians, providing they show their identity document. Minors between 14 and 17 years of age can travel alone.
- In all cases, minors must show any of the documents indicated in the Decreto del Presidente della Repubblica nr. 445 of 28 December 2000.
- On international flights, minors under 14 years of age must show their identity document, passport or travel authorisation and be accompanied by an adult. If accompanied by their parents or legal guardians, the name of their parents or legal guardians who are accompanying them must be specified; if accompanied by an adult not legally related to the minor, in addition to the minor’s identity document, they must also present a declaration of temporary guardianship to travel outside of Italy signed by the parents or legal guardians and verified by the competent authorities, also including the name of the companion or of the entity or company responsible for the minor.
- Travel documents for accompanied minors:
In all cases, minors must show one of the following documents: (i) identity document valid for international travel, including within the EU or a country that has a bilateral agreement with Italy, (ii) individual passport, (iii) travel permit (only for certain destinations) or birth certificate or extract of birth certificate with photo, issued in the town/city of birth and verified by the corresponding authorities.
On study tours or school trips with minors, the name of the person, institution or entity responsible for organising the trip must be specified on the declaration of temporary guardianship to travel outside of Italy.
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-
- Portugal: Passengers under 18 years of age travelling to Portugal must:
- be accompanied by a parent or legal guardian, or
- be met at the airport or entry point by a parent or legal guardian, or
- if not accompanied by a parent or legal guardian, they must carry a letter of authorisation to travel signed by a parent or legal guardian. This document must include the name of the adult that will be responsible for the minor during their stay in Portugal.
- Portugal: Passengers under 18 years of age travelling to Portugal must:
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Resident minors leaving Portugal: All minors, both Portuguese and non-Portuguese, who live in Portugal must carry a notarised letter of authorisation signed by a parent or legal guardian if they wish to leave the country unaccompanied. If the minor is travelling with a third party, the letter must also include the name of the person who is taking charge of the minor.
The letter of authorisation can be issued:
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-
-
- by one of the minor’s parents (if the parents are married)
- by the parent with whom the minor lives (if the parents are separated or divorced)
- by one of the adoptive parents (if the minor is adopted) or
- by their legal guardian.
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The standard form for minors leaving the country is available from the Portuguese Immigration Service website. “Requerimento de Certidão” is for Portuguese citizens. “Termo de Responsabilidade” is for non-Portuguese citizens.
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- Romania: Romanian minors can leave Romania providing they are travelling:
- with both parents; or
- with one of their parents and carrying a letter of authorisation from the absent parent; o
- with a legal guardian (who cannot be their father or mother), carrying a letter of authorisation from their parents as well as proof that they have no criminal background.
- Romania: Romanian minors can leave Romania providing they are travelling:
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12 – On-board conduct and extended use policy for electronic devices on-board
- If, in the opinion of the Carrier, the behaviour of a Passenger on board may be endangering the plane or any person or items on board, or is hindering the crew in the performance of their duties, or the Passenger ignores any instructions given by the crew, or threatens, is abusive towards or insults any member of the crew, or behaves in a scandalous manner or in any way that may be deemed offensive towards fellow Passengers, the Carrier is entitled to take whatever measures it considers necessary in order to prevent such behaviour from continuing, including expulsion from the plane. The Carrier shall subsequently exercise all legal (criminal or civil) actions to which it has the legal right.
- For the security of passengers and crew, and pursuant to the Law on Civil Protection of the Right to Honour, Personal and Family Intimacy and one’s own image, it is forbidden to take videos or photographs of any member of the crew or passengers, unless they have obtained prior authorisation and their express consent to do so. Any member of the crew may request the deletion of images or videos taken unlawfully or without due consent.
- If, as a result of the Passenger’s behaviour on board the plane, the captain thereof decides, by reasonable decision, to divert the plane in order to remove the passenger, this Passenger shall pay the Carrier all costs derived from this diversion.
- It is forbidden to consume alcoholic drinks, unless acquired on board.
Extended use of electronic devices on-board
- Passengers will be allowed to use the following electronic devices (“PED”) on-board the Carrier’s aircraft:
- Mobile phones (“smartphones”);
- Tablets;
- Electronic headphones that reduce external noise;
- MP3, MP4 and similar devices, as well as digital music players;
- Small electronic game consoles;
- Laptops and notebooks;
- E-readers;
- Personal digital photographic and video cameras (excluding professional cameras). Use permission does not include taking photographs of crew members or any element of the aircraft;
- Small DVD/CD players;
- Cordless headphones (except during taxiing, take-off and landing).
- Notwithstanding the above, the aircraft crew may, at any time, order all electronic devices be switched off and stowed away (even if they have “flight mode”).
- The use of Bluetooth or WiFi on any device is forbidden throughout the entire flight (including Bluetooth headphones, peripheral keyboards and remote control devices, amongst others). Mobile phones and other handheld electronic devices that emit electromagnetic waves may be used on-board the Carrier’s aircraft as long as the doors are open. Once the doors are closed, their use shall only be allowed in flight mode in accordance with the following table:
Phase | Handheld PEDs | Larger PEDs | Personal headphones with cord | WIFI, text and phone call functions |
Boarding | ||||
Extended departure ground delay (1) | ||||
Taxi-out (2) | ||||
Take-off (2) | ||||
Cruise (2) | ||||
From 10 minutes to landing PA (2) | ||||
Landing (2) | ||||
Taxi-in (2) |
Notes:
(1): prior the commander approval
(2): with “flight/aircraft mode” enabled.
- Electronic devices that are checked in with your luggage shall be switched off at all time.
- The use of any type of electronic cigarettes is prohibited on-board all the Carrier’s aircraft.
13 – Liability for damage
Air carrier liability for passengers and their baggage is governed by the Montreal Convention of 28 May 1999 and Regulation (EC) No 2027/97 (amended by Regulation No 889/2002).
There are no financial limits to the liability for passenger injury or death. For damages up to 128,821 Special Drawing Rights (SDRs) per passenger, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. The air carrier shall without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. In the event of death, this advance payment shall not be less than 16,000 SDRs per passenger. An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of air carrier liability. Advance payments that are made by virtue of this article do not have to be paid back, unless:
- it is proved that the death or physical injury was caused by, or contributed to by, the passenger’s negligence;
- it is proved that the person who received the advance payment was not the person entitled to the compensation;
- it is proved that the death or physical injury was caused by, or contributed to by, negligence of the person who received the advance payment.
Liability is excluded in the event of death, illness, injury, disability attributable to the passenger’s physical condition or deterioration of this condition.
In the event of damage caused by passenger delay, our liability is limited to 5,346 SDRs per passenger, unless we took all reasonable measures to avoid the damage or it was impossible for us to take such measures.
In the event of damage caused by baggage delay, our liability is limited to 1,288 SDRs per passenger. If the value of the baggage exceeds the above limit, the passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
If checked baggage is damaged, delayed, lost or destroyed, the passenger must inform the air carrier in writing as soon as possible and in any case within seven days for damaged baggage and within 21 days for delayed baggage. The aforementioned periods will begin from the moment the baggage is handed over.
We do not accept any liability for damage caused to unchecked baggage, unless the damage has been caused directly by airline negligence.
We only accept liability for damage in the event of destruction, loss or damage to checked baggage, if the cause of the destruction, loss or damage happened on board the plane or while the checked baggage was in our care. We will not be liable when the damage is caused by defective baggage. We will not be liable for damage to prohibited items in checked baggage, in accordance with section 8. Passengers are warned that we will not be liable for damage to perishable or fragile items, in accordance with section 8, unless:
- it is proved that the items were properly packed;
- the damage is specified; and
- it is proved that the alleged damage was caused while the baggage was in the Carrier’s care.
These Conditions of Carriage apply to authorised agents, employees and representatives, in the same degree as they apply to the Carrier. The total compensation to be paid by the Carrier, as well as its agents, employees and representatives, shall not exceed the amount corresponding to the Carrier’s liability, should such liability exist.
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. The contracting air carrier is indicated on the ticket.
Any action in court to claim damages must be brought within two (2) years from the date of the flight.
14 – Own and third party additional services
The Carrier provides a wide range of additional services which are offered to Passengers during the booking process and allow them to tailor the airline’s offers to their requirements
The Carrier has standing agreements with third party companies to offer Passengers services other than those relating to air carriage, such as hotel reservations, activities, car hire or VIP lounges, among others. In such cases and with respect to services taken out by Passengers in addition to the flight, these shall be governed by the terms and conditions of the third parties that provide the services, and the Carrier shall not be held liable for non-fulfilment on the part of the third parties in the rendering of the aforementioned services.
Notwithstanding the foregoing and in conformity with Directive (EU) 2015/2302 of 25 November 2015 on package travel and linked travel arrangements, the Carrier offers a guarantee for a refund on all payments made by the Passenger if the Passenger has booked additional travel services when visiting our website, only if the reason these services are not carried out is attributable to the Carrier’s insolvency.
In order to use this guarantee, Passengers should contact:
ACCREDITED INSURANCE (EUROPE),
representada por Futura Insurance Agencia de Suscripción SL
Avenida Aragón 12 entresuelo B
46021 Valencia – Spain
Attn. Siniestros: administracion@futurainsurance.es
15 – Passengers with reduced mobility (PRM). Carriage of mobility aids, oxygen and medicines. Passengers with a plaster cast
- Special services for passengers with reduced mobility (PRM)
In accordance with Regulation (EC) 1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air, ground assistance for passengers with reduced mobility is the responsibility of airport managers or their assigned agents, who must receive advance warning of the services and needs of passengers on a given flight.
Article 2 of Regulation (EC) 1107/06 defines disabled person or person with reduced mobility as “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers”.
Since we have a limited number of seats for persons with reduced mobility, we recommend that you make your booking well in advance and inform us as soon as possible (at least 48 hours before the departure of your flight) of any special needs that you may have. If no such notification is received within this time frame, we will make all reasonable efforts to provide the assistance specified in such a way that you are able to take the flight booked, although it may not always be possible to provide such assistance.
The carriage limitations that may apply concern the applicable safety regulations and they may be dictated by factors such as the layout of the cabin, cargo considerations and any other factor or circumstance that impacts the implementation of the emergency procedures by the crew members operating the flight. In exceptional cases, we may have to deny boarding if it represents a risk to you, other passengers or the crew.
You can request PRM assistance by contacting our Customer Service Department or online through our website https://www.vueling.com
- Assignment of PRM seats
We cannot not assign PRM seats to passengers whose presence could:
(i) prevent the crew from carrying out their duties;
(ii) obstruct access to emergency equipment; or
(iii) prevent the evacuation of the plane in an emergency.
Accordingly, PRM passengers may occupy any row on the plane except for emergency exit rows and immediately adjacent rows, row 1 and the last row in the cabin.
- Mobility aids
All mobility aids must be checked in and we therefore request that you arrive at the check-in desk at least two (2) hours before the departure of your flight. This applies to manual or electric wheelchairs and other mobility aids. A member of the special assistance team will take you to your flight. If you prefer to go to the gate yourself, you must indicate this when you make your booking. Your wheelchair or mobility aid will be tagged as checked baggage but will only be loaded on to the plane when you reach the gate. It is therefore important that you arrive at the boarding gate at the time indicated on your boarding pass and at least forty-five (45) minutes before the scheduled departure of your flight. When you reach your destination, your wheelchair or mobility aid will be returned to you in the baggage reclaim hall. We do not have any wheelchairs or the space to accommodate your own wheelchair in the passenger cabin.
If you are totally dependent on your wheelchair, please contact us so that we can make the necessary arrangements.
- Conditions of carriage of battery-powered wheelchairs or aids
For safety reasons, your wheelchair or mobility aid must be authorised for acceptance by the company and must meet the requirements indicated below. We company may refuse carriage if the wheelchair or mobility aid does not meet these requirements.
There are three (3) main types of batteries:
Battery type | Description |
Non-spillable | Dry battery (including integrated battery)
Gel battery Wet battery (sealed) The battery terminals and other electrical circuits must be isolated. The battery must be securely attached to the wheelchair or mobility aid, or removed (if specifically designed to allow this) following the manufacturer’s instructions. You may carry a maximum of one spare battery with no limit to the Wh rating. |
Lithium battery | Lithium ion battery
If the battery is NOT removable, it must be securely attached to the wheelchair or mobility aid. There is no maximum Watt-hour limit if the battery remains in the device. You must ensure that all electrical circuits are isolated and that the mobility aid cannot be activated accidentally. If you remove the battery, you must follow the instructions of the manufacturer and take the battery with you as carry-on luggage. The battery may not exceed 300 Wh, or 160 Wh each if you take two (2). The power requirements are the same for spare batteries, so you can only take a maximum of: (a) One (1) lithium ion battery with a maximum of 300 Wh. Batteries removed from the device and spare batteries must be protected from damage (e.g. placed in individual protective pouches). |
Spillable | Wet battery
We do not accept this type of battery on board. |
- Carriage of oxygen generators and CPAP machines
We cannot provide additional oxygen to passengers who require it for medical purposes.
Neither can we accept oxygen cylinders because they are considered to be dangerous goods. However, the use of portable oxygen concentrators (POC) and CPAP machines for sleep apnoea is permitted on board, provided the following requirements are met:
- We do not allow medical aids to be charged through the power points on board.
- It must be possible to switch off all such equipment if required for safety reasons during the flight.
- Breathing equipment (POC and CPAP machines) and other devices may only be fitted with dry batteries. Spare batteries must be carried in hand baggage, packed individually in separate pouches and protected from damage or accidental short circuit during the flight.
- The size of the device is approximately 30×30 cm, depending on the model, and it may not take up any more room on the plane than the space assigned to you yourself.
- You should carry sufficient batteries to cover at least 150% of the total duration of the trip. The total duration of the trip includes waiting times at the departure, transit and arrival airports, plus the provision of additional time for unexpected delays.
- To avoid problems both on board and at the security controls, we only accept the carriage and use of POCs approved by the FAA. If an item of equipment is approved, the specifications will include an approval seal or the symbol of a plane. These items of equipment must bear the relevant label or be accompanied by a certificate attesting to their approval.
We recommend that you carry a medical report certifying the need to use such equipment in case the airport authorities or crew request proof.
- Carriage of mobility equipment free of charge
All mobility equipment and aids will be carried free of charge and will not be subject to excess baggage charges or to any weight limitations for checked baggage.
- Carriage of medicines
We recommend that you put all the medication you need on board in a separate bag inside your hand baggage. Please bear in mind that there is limited space in the cabin and your hand baggage may be placed in the hold if there is no room for it on board. In that case, you will need to take your medication out of your bag before it is removed.
It may be useful to carry a medical report or prescription, written in English if you are travelling outside Spain, especially if you are carrying syringes or any controlled medicines. This will avoid problems at the security controls.
Please also bear in mind that there are no medicine cooling facilities on board our planes, so we recommend packing such medicines in little cool bags. If you are going to carry an ice pack, you will need prior authorisation from our Customer Service Department.
- Passengers with a plaster cast
You must wait for at least 24 hours before flying if you have just had a plaster cast fitted because the pressure in the cabin may cause excessive swelling, which could result in damage to the cast.
- If the cast is from the waist upwards, you will only need one (1) seat.
- If the cast is fitted below your knee, you will need to book two (2) seats.
- If you are travelling with a full leg in cast, you will need to book three (3) seats.
You may not book one (1) seat only to avoid compliance with these conditions. In all cases, you must contact our Customer Service Department to book the seat or adjacent seats.
16 – Allergies
The Carrier does not guarantee an allergen-free environment on the plane. Our in-flight menu offers food that contains nuts, peanuts or other potentially allergenic products; furthermore, we are not able to control whether food or other products or components carried on board by passengers may cause allergic reactions or not.
It is essential for all passengers with allergies to carry an epinephrine injection in case of an attack, together with a medical note certifying the need to carry it. Passengers must tell the cabin crew about their allergy as soon as they board the plane. The Carrier cannot accept liability if a passenger does not carry the injection.
17 – General Provisions
No agent, employee or representative of the Carrier is authorised to alter, modify or renounce any of the provisions set out in this Contract.
This Contract may be stored by the Passenger in electronic format.
Should any of the clauses or conditions of this Contract be declared illegal or invalid, the remaining provisions of the Contract shall remain valid.
18 – Legal Jurisdiction
Without prejudice to the provisions of current regulations, these General Conditions of Carriage shall be governed by Spanish Law.
Any disputes that may arise in relation to the General Conditions of Carriage set out herein shall be subject to the “non-exclusive jurisdiction” of Spanish courts.
19 – Contribute to sustainable fuel – Terms and conditions
- General
These terms and conditions apply to the “Contribute to sustainable fuel” programme (the “Programme”) offered by Vueling. They supplement the company’s general conditions of carriage for passengers and baggage.
This programme is only available in combination with a Vueling contract of carriage.
The Programme can be applied to all flights sold through Vueling sales channels, irrespective of the airline operating the flight, point of origin, point of sale or point of boarding.
The Programme is a voluntary service through which passengers can help to reduce the climate impact of their flights by contributing to the purchase of sustainable aviation fuel (SAF). When booking a flight, passengers have the option of making a SAF contribution equivalent to 2% of the total fuel required for their booking. The 2% contribution is calculated as follows:
- The basis is the aircraft’s total fuel consumption for the specific route the passenger is flying.
- This total fuel consumption is then divided by the number of seats on the aircraft.
- The passenger has the option of making a voluntary SAF contribution equivalent to 2% of their part of the aircraft’s total fuel consumption for the route in question.
- Exolum will supply this 2% of SAF on the day of the passenger’s flight and add it to the fuel system at one of the airports where SAF is used. The passenger’s SAF contribution is not guaranteed to be included in their specific flight because it is logistically inefficient and complicated to manage.
Vueling will match the passenger’s contribution with an additional SAF contribution of 2% of the total fuel required for the booking.
- Emissions
Vueling’s emissions are based on real values related to actual fuel consumption.
The emissions of flights operated by other airlines are calculated according to generic values provided by aircraft manufacturers such as Boeing and Airbus.
- Calculation
The CO₂ emissions are calculated for all the flights in the passenger’s booking. This calculation is based on flight duration, fuel consumption by the Vueling fleet and the number of seats available per flight for each route.
- Independent certification
Passengers who have chosen to use the service will receive a certificate indicating the volume of sustainable fuel supplied and the CO2 emissions avoided according to a process certified by AENOR as an independent body.
- Price for consumers
The offset price paid through the Programme is calculated according to the fuel required for the passenger’s booking, based on the distance of the flight and the aircraft used. All the money raised through the Programme is used to offset certified emission reductions, and Vueling covers all the general and investment costs related to the offset scheme.
- Refund
If a passenger does not take the flight for reasons of force majeure, they are entitled to a refund of their contribution.
They are also entitled to a refund of their contribution if the flight is cancelled.
Refund claims must be submitted through Vueling customer service channels.
- Verification
The Programme is certified by AENOR (Spanish Association for Standardisation and Certification) to guarantee compliance with sustainability standards and requirements. This ensures that both the emission standards and the calculation method comply with international standard rules and conditions for carbon emissions.